Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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You folks are great, it's nice to know your are there when there's an emergency.
Trupanion is a great company and I'm pleased to work with them. It's a great comfort knowing they are there when I have emergencies with the Cats. I have recommended them to any pet owner I meet. I don't do that unless I truly trust and enjoy working with a company. Your staff are always polite and good to work with. I haven't had any bad, ugly or even off of good experiences. Thankyou and keep up the good work!! Glenda
Insurer: Trupanion
By: Glenda
Easy process and helpful staff
The claims are easy to submit and refunds arrive in a very timely manner. The staff is always professional and seems to care and wanting to help.
Insurer: Nationwide
By: Celine
Excellent company, wonderful customer service
ASPCA Pet Insurance has paid every claim, no question. Excellent customer service. Very nice people. Highly recommend!!
Insurer: ASPCA
By: Brittany
Great Service
I have never had bad experience. Claims are easy and paid in a very timely manner . Pets Best was recommended To me by a friend, and I would highly recommend them to others
Insurer: Pets Best
By: Lisa
Outstanding Response from Embrace
I have been very impressed with the timely response from Embrace in covering very unexpected, substantial expenses incurred in the attempt to diagnose the cause of our little dog’s seizures. I am very thankful that 80% of the total was covered, and our dog is now home and healthy. Thank you, Embrace!
Insurer: Embrace
By: Ellen
Dustin was very helpful and quick to reply.
Dustin was very helpful and quick to reply. The staff at trupanion are always super friendly and very helpful. If I could score higher than 10 I would!
Insurer: Trupanion Canada
By:
Trupanion staff are always courteous and professional.
Trupanion staff are always courteous and professional. My questions are always answered the first time.
Insurer: Trupanion
By: Claudia
very nice and helpful!
very nice and helpful!
Insurer: Trupanion
By: Nicholas
Very responsive knowledgeable and caring customer service
Very responsive, knowledgeable, and caring customer service
Insurer: Trupanion
By: Michelle
Love you Trupanion!!
Trupanion has never failed us when we needed them. I always recommend Trupaion for pet Medical Insurance to all my friends who have animals. I do not know where we would be if it wasn't for them. I thank you and so does Kaydi (our dog).
Insurer: Trupanion Canada
By: Leann