Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You are the best dog insurance I had in my life! Thanks!
Nationwide is the best insurance you will find in the market. You feel their help in each vet visit. They are always feeling to help and guess what? They do! Thanks for all you support with my dog Miroslav. You are awesome!!!
Insurer: Nationwide
By: Maria
Nationwide Pet Insurance is awesome, professional, and always ready to do everything they can to make sure our pet lives a long.
We always get fast, professional service. Teddy is family to us and that is how we treat him. Knowing that you are there when we need to have professional’s take care of him is very important.
Insurer: Nationwide
By: Karen
They have been very good & easy to work with, they care about my cat. Filling out the paperwork is easy it not difficult at all.
They have been very good & easy to work with, they care about my cat. Filling out the paperwork is easy it not difficult at all.
Insurer: Nationwide
By: Denise
Two more claims approved
Recently our baby boy came walking up with a limp tail. He had been fine in the morning, but when I saw him later the back end of his tail was sagging, even when he was trying to hold it up as he walked towards me. I was worried, of course, so about twenty minutes later we were at the vet with him. The vet didn't find the cause of the limp tail, though he didn't find any fractures. He gave him two shots - an anti inflammatory and Convenia, just in case, and he took him home to keep an eye on him. Our bill was about $170. I also decided to follow that up by buying some flea meds (we had the whole wellness plan, which covers most things). I submitted all of the paperwork and proof of purchase of the flea meds within about 24 hours. It didn't take too long to get approval notices, and the checks have arrived covering 90% of the costs, save for the $100 yearly deductible. Every time I have submitted a claim it has been accepted and the insurance has sent a check without hassle. I will say I try to be very orderly - I give all of the paperwork in a PDF file right away and fill out the form and send it via e-mail. I feel safe knowing that we have this insurance for our boy. And, fortunately, his tail has healed up and it back to normal now! We aren't positive about what happened, but the vet visit and some careful observation, along with keeping him cooped up for a little bit while he recovered, did the trick.
Insurer: Nationwide
By: Shana
Still as awesome as I remeber
I have had insurance through this company before - VPI (not sure if also Nationwide at the time) when I was an Underwriter at HSBC from 2003 to 2007. Mortgage industry crashed, job was lost, etc. & so forth. Life happened. I was thrilled when my current company finally offered pet insurance as part of my benefits package & even more thrilled when I saw it was underwritten by VPI. I didn't even think about it & signed right up. I feel like I never left. Submitting claims is even easier (technology in general has improved over the years lol), questions always answered, claims processed super fast. Nationwide's process from start to finish is seamless & easy...which is great when you have a sick pup and don't really need the added stress of fighting over coverage, payments, complicated filing processes. I have yet to encounter any issues and love the transparency. I appreciate you very much! My two pups thank you as well!
Insurer: Nationwide
By: Penelope
Happy I have Nationwide Pet Insurance
The call was polite, extremely helpful and easily accessable.
Insurer: Nationwide
By: Eileen
The one thing I don't have to worry about is how quickly Gracie's claim get processed.
Nationwide has been a God send for me. With Gracie's diagnosis I know I only have her for a few more months and with that will have some costly expenses. But I don't have to worry about getting them processed and turned around to me quickly. One less thing for me to worry about and I can have my thoughts deal with Gracie.
Insurer: Nationwide
By: Lynn
Great insurance for pets
I feel Nationwide is a very expedient insurance co.
Insurer: Nationwide
By: Mary
Good To Be Back Home
When our dog joined our family, replacing one we had lost a year earlier, we found another pet insurance program and signed up. It wasn't because we were unhappy with Nationwide, which we used for our previous dog, and, to be honest, I don't really know why we didn't simply re-sign with Nationwide. After three months with the other company, we yearned for the experience we had with Nationwide. So we dropped the other company and resigned with Nationwide. You have once again lived up to our expectations; more importantly, you have lived up to the "promises" you make in your policy. Thank you, Nationwide.
Insurer: Nationwide
By: Ron