Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Awesome
Our first time having pet insurance. Nationwide has been awesome. They took the time to explain things when we needed to add another pet to our insurance. It went smoothly and easily.
Insurer: Nationwide
By: Jesse
AMAZING COMPANY!
We have a ten month old puppy who we decided to get insurance for. Since then, he has had many health concerns and a double shoulder surgery. I am SO grateful for ASPCA! Super easy to file claims and very friendly staff. I am constantly recommending ASPCA pet insurance to friends, family, and on social media.
Insurer: ASPCA
By: Ashley
So far, its been pleasure working with NATIONWIDE!
Never encountered any problems with customer service, coverage on claims submitted, and turn around time for reimbursement on vet bills/prescriptions. The Whole Wellness Package is well worth it! Couldn't be more satisfied with Nationwide after dealing with another pet insurance company for less than a year.
Insurer: Nationwide
By: Casilda
I very much appreciate how quickly and efficiently my claim was handled
Thank you for being such an easy and efficient company to deal with, I appreciate your wonderful service, I just wish my personal insurance worked as well!
Insurer: Healthy Paws
By: Rosemary
Easy to file claim for Wellness Vet visit
I am thankful for Nationwide Pet Insurance because it offers Wellness Coverage as well as emergent needs. Lucy is being well taken care of and doing great. She is playful, and loves taking walks with her Human Dad. I am thankful to have the assurance knowing Lucy has the coverage needed for her physical needs.
Insurer: Nationwide
By: Linda
What can I say?
I'm nearing the end of my first year with ASPCA Pet insurance for my fur baby and I couldn't be happier. We've received quick and efficient, friendly service they've provided during the claims presented.
Insurer: ASPCA
By: Tania
Simple and easy
I used Embrace Pet insurance for the first year of my pup's life. They have a simple claims format, you have to do the work to submit claims, but it was really easy and straight forward. I utilized their wellness plan as well and they did a good job at reimbursing any charges related to a wellness plan. Customer service was prompt and not pushy ever. I will use them again if we decide to insure our dog in the future!
Insurer: Embrace
By: Steph
HUGE advocate for pet insurance
My husband and I went back and forth about purchasing pet insurance after getting a golden retriever puppy. After extensive research, we decided to go with Healthy Paws and I could not be happier. My golden, Easton (@easton_the_golden), recently had abdominal obstruction surgery followed by pneumonia and spent three days at the emergency vet hospital. It is scary enough to go through this with your pet, let alone having to worry about being able to cover the cost. Healthy Pet made this process as painless as possible for us. Within 24 hours, someone at Healthy Pet contacted us to see how Easton was feeling and in 3 days of submitting our claim, we had a check in the mail to cover the costs. Thank you Healthy Pet, you have a customer for life!
Insurer: Healthy Paws
By: Rachel
Claim Submission Process Easy & Fast
The claims submission process was very easy, and the claims were reviewed and processed very quickly (<1 week). I also appreciate the plan option to include Wellness exams, as I am a huge proponent for preventative care (which may reduce cost for my pet later on in life, and reduce utilization and costs in the overall industry if done in aggregate).
Insurer: Nationwide
By: Rachel
Filing a claim is easy, customer service is amazing, and I would recommend this company.
I called to ask a question about a claim and my call was answered right away, even though I was told there would be a wait. The rep was very friendly, and asked how Wrangler was doing.
Insurer: Nationwide
By: Betsy