Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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So far, so good
I do canine search and rescue and understand the value of having pet insurance, especially for a working dog that requires years of training. I got a new german shepherd puppy who was extremely active. He was 5 months old and one morning he had thrown up and really was lethargic. I knew something was wrong so I took him to the vet. He had a fever of 106 and they had to perform various diagnostic tests because we didn't know if he stalled something or had some kind of infection. They did x-rays that revealed nothing harmful was ingested. They gave him chilled IV fluids and by the next morning he was fine. I was so glad I had ASPCA health insurance. Overall the claim process was pretty easy and I was reimbursed. Thank you for great service
Insurer: ASPCA
By: Kathy
Need your support when the vet hospital is not open!
My German Shepard does not always get sick from 9-5 on weekdays. Otherwise I have to take her to an emergency facility, when you can provide me with a measure of support before and if that becomes necessary I need someone knowledgeable at any hour to hear my situation and make a skilled decision as to what the problem really is, how big or how small. Do not wish to call another service of unknown quality for assistance. We got through the weekend and Greta was seen at out veterinary hospital on Monday. We were quite fortunate to get there. I have no idea how to tell if a dog has a high fever. Went on 2 weeks of medication and encountered a new and wonderful vet there. Our Great really needed your help over the weekend when the veterinary hospital is closed.
Insurer: Nationwide
By: Hope
Healthy Paws is the best! Without their help, I would not have been able to save Bear's life. Huge thanks to Healthy Paws!
Bear had to have emergency surgery for a perforated intestine. Without Healthy Paws Pet Insurance (and the great effort of Michigan State University's vet hospital), Bear would not be alive today. Healthy Paws has been tremendously supportive and customer service is second to none and very responsive.
Insurer: Healthy Paws
By: Debra
reimbursement
This my first experience with Trupanion and it was good.
Insurer: Trupanion
By: Toni
Fast and Easy Process
This process was so quick and efficient, I was honestly surprised by how easy it was to submit my claim, and by how quickly I heard back from Trupanion with the decision. Wish my human health insurance was this easy!
Insurer: Trupanion
By: Rachel
Trupanion is the best
Trupanion '˜s service is excellent! Claims are processed immediately. Great help ! Looking after my Golden retriever with Trupanion as my insurance company is worth everything.
Insurer: Trupanion Canada
By: Nes
Always so timely and efficient
Always so timely and efficient
Insurer: Trupanion
By: Maria
Good experience with customer support
Good experience with customer support
Insurer: Trupanion
By: mary
Trupanion Rocks!
Having a cat with cancer is extremely challenging and overwhelmingly expensive. I've been so grateful to have trupanion to help with the financial burden. Customer service is fantastic!
Insurer: Trupanion
By: Debra
I am so grateful and appreciative for all the information and help trupanions staff provides.
I am so grateful and appreciative for all the information and help trupanions staff provides. I am constantly recommending Trupanion to people and plan to be a lifetime member. I can always count on great customer service and I always get off the phone feeling extremely taken care of. Truly grateful !! Jennifer and Callie Smith
Insurer: Trupanion
By: Jennifer