Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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They were there for us in the middle of a pandemic!
I have had my cats insured by Healthy Paws for a number of years. An occasional submission here and there. Till March of this year. One of our two cats, Naaz, had what seemed to be a small issue with a blood level. It quickly became more than we thought. She needed surgery. We worried that, being we are in the middle of the Corona Virus lock down (March - April 2020), submissions, reviews or payments would be delayed. I needn't worry. Healthy Paws was there for us. They never once questioned what the Veterinarians did to help Naaz - from the first biopsy through the surgery. Nothing hidden, no fine print I missed - now that thousands were being spent by them. And they paid me back quickly - typically within a week. In the middle of a pandemic! All I can say is thank you for doing your part when you were called upon. You made a cat happy and her owners as happy and whole. Thomas, Marva and Naaz
Insurer: Healthy Paws
By: Thomas
Best pet insurance company on the market!
I've been a dog owner for 50 years and believe that, like people, our pets encounter health issues that need attending and at times the costs prohibit people from caring for their animals. Having used pet insurance for my animals, Healthy Paws is by far the best company! Unlike past experiences with other companies for major surgeries, Healthy Paws does not "find a way" to not cover expenses. The policy is very straightforward with no hidden verbiage. We are extremely pleased not only with their expediency but how many insurance companies actually email you two weeks post-op to ask how your pet is doing?! This company is simply awesome!
Insurer: Healthy Paws
By: Louise
Process
Ease of application process and great response times.
Insurer: Trupanion Canada
By: Robert
Efficient and so helpful.
Efficient and so helpful. Thank you!
Insurer: Trupanion Canada
By: Juliet
I have consistently had great experiences with this company including quick turn arounds with claims.
I have consistently had great experiences with this company, including quick turn arounds with claims. I recently spoke with Sarah and she went above and beyond my expectations to resolve an issue I was having trying to add my pet to my account. This is a company I will continue to do business with and recommend.
Insurer: Trupanion
By: Ana
Trupanion = Peace of Mind
Trupanion has been there for my dogs including emergency life saving surgery. I would recommend to anyone thinking about getting insurance for their pet.
Insurer: Trupanion Canada
By: Ron
Excellent service
Always expedient, and professional
Insurer: Trupanion
By: Debbie
We are so happy we purchased this
AS usual, everything went through with no issues to file a claim on our dog. We are so happy we purchased this for our David.
Insurer: Trupanion
By: Angela