Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Love Nationwide Pet Insurance
Super friendly customer service agents. They are extremely helpful if you have any questions!
Insurer: Nationwide
By: Kristen
Best Pet Insurance
We are with Nationwide since 2 years for our 3 cats and love it. Claim submission is simple, reimbursements are really fast and I had never an issue with getting a claim accepted. Customer Service is always super helpful and friendly.
Insurer: Nationwide
By: Tina
I could not be more grateful that I signed up for insurance when Cooper was a puppy!
Nationwide is so easy to deal with, fast claim service and very pleasant on the phone. Thank you!!
Insurer: Nationwide
By: Debbie
Our Nationwide experience was great from start to finish.
Excellent customer service!
Insurer: Nationwide
By: Kay
Easy to use, comprehensive, and gives us peace of mind that we would have financial help should our girl need major vet care.
I wouldn't have another pet without Nationwide pet insurance! We have peace of mind that should our big girl have a major medical need we have Nationwide to help with expenses. The Nationwide employees have always been very helpful even before we decided on pet insurance. Claims are easy to submit and processed timely. My only issue...I wish I had Nationwide pet insurance years ago!
Insurer: Nationwide
By: Robin
Incredibly fast and fair service!
My baby ate something toxic and needed urgent veterinary care. Thankfully he is OK! The bill was quite shocking though. Also thankfully, we have Nationwide, and I was able to submit the claim easily and immediately through the app on my phone. About a week later, the reimbursement came through! This was incredibly fast and efficient service, not to mention the reimbursement was very fair. THANK YOU Nationwide!
Insurer: Nationwide
By: Pamela
Great product
We've had nothing but a very positive experience. At the beginning there was a mess up with our payroll deduction to cover the premiums and Nationwide worked with our HR to get the issue resolved. Claims are very easy to enter and the process works very well. Very happy I signed up!!
Insurer: Nationwide
By: Jim
Most painless claim process I’ve ever experienced
I am very thankful for Nationwide. After our doggy had surgery and some post-op complications, I submitted a claim thru my account online and within a couple weeks they accepted and mailed a check! I guess I went into it expecting them to decline the claim due to some fine print, but that wasn’t the case. Thanks, Nationwide!
Insurer: Nationwide
By: Robert
Excellent service
Nationwide is the best. Thanks for the ease of claim.
Insurer: Nationwide
By: Mark
Nationwide has excellent customer service and claim work is done quickly, with easy to understand explanation of benefits.
I have only had positive experiences with Nationwide, from my first phone call inquiry, to the speed with which they addressed the claims and deposited the reimbursement to my account. My vet sends in the claim and I get notified right away about coverage and deductible.
Insurer: Nationwide
By: Claudia