Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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customer service is really great and very patient
customer service is really great and very patient
Insurer: Trupanion Canada
By: Lorna
Alice was polite & very helpful!
Alice was polite & very helpful!
Insurer: Trupanion
By: Irene
Because you were highly recommended and when I called Jacob answered all my questions in a professional and courteous manner.
Because you were highly recommended and when I called Jacob answered all my questions in a professional and courteous manner.
Insurer: Trupanion
By: Deborah
Tail wags to Trupanion.
Excellent communication. Simple, fast and very attentive. Good work Trupanion - you are liked by Charlie and myself. Tail wags to you.
Insurer: Trupanion
By: Jonathan
Excellent coverage excellent customer service and a very easy process to submit claims.
Excellent coverage, excellent customer service, and a very easy process to submit claims.
Insurer: Trupanion
By:
They were very helpful at a very difficult time.
They were very helpful at a very difficult time.
Insurer: Trupanion
By: Dawn
Unexpected Surgery
Trupanion was quick to pre-approve the surgery that my sweet girl Deb needed to have. I would highly recommend Trupanion to any pet lover!
Insurer: Trupanion
By: Chase
Always there for you!
Trupanion is always fast and efficient. I would recommend them to every pet owner.
Insurer: Trupanion Canada
By: Pat
Trupanion is simply a wonderful company to deal with.
Trupanion is simply a wonderful company to deal with. Every single transaction that I have had with them has been dealt with quickly and efficiently every time! The representatives are compassionate and genuinely caring individuals who make you feel like you are part of a big family. I have not ever felt like just a "policy number" with Trupanion, not once. I have yet to file a claim for my pet, but I am not in the least bit concerned about having to do it if that moment arises as I have the utmost faith in this company. I have complete peace of mind knowing that Trupanion has our back. If you are thinking about Trupanion or on the fence about it; do it. You will not regret it! And your pet will definitely thank you! I know mine does. And knowing she is covered for quite literally anything...well, I couldn't put a price on that! My cat and I sincerely thank you, Trupanion! One of the best!
Insurer: Trupanion Canada
By: Danielle