Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great Help for an Old Dog
I really like being able to file a claim over the Internet. This seems to have made the turn around time a lot faster. These days, I know it must be quite a job to manage all the claims you must have and I do appreciate your help with Shumba. He's an old dog, and I for one, will not forsake him in his infirmities. It's a comfort to know you won't either. Thank you for your hard work and assistance.
Insurer: Nationwide
By: James
Nationwide is definitely on your side
Nationwide pet insurance and its' staff has been able to help me through each question I have had. The staff is very knowledgeable and friendly and willing to help out in anyway they can! Each claim that I have submitted gave me a full detail of the explanation of benefits and how it was covered. Thanks Nationwide!
Insurer: Nationwide
By: BreAna
Great ease of use for claims and other type of medical insurance for my dog!
I originally had VPI Pet Insurance which then became Nationwide Pet Insurance. I do think Nationwide Pet Insurance does a more efficient job of processing claims quickly and while I was ok with VPI, it does seem as if Nationwide has improved on the entire pet insurance model.
Insurer: Nationwide
By: Lisa
Great insurance company
I have been very satisfied with my decision to get ASPCA health insurance for my dog. At first many people told me that I don't need to bother with pet insurance. In the beginning, I was a little disappointed in the amount I got back for certain routine but necessary appointments, such as check ups and shots, which is why I deducted two stars and gave 8/10. That could be because of what level of insurance I purchased. However, in the last 2 years that I have had my dog, when she has gotten sick or hurt, my insurance has typically covered a majority of the expense, which has been a lifesaver for me. Also, the app is very easy to use and customer service is great, so it's never hard to get information or understand what is going on.
Insurer: ASPCA
By: Kristen
Review claim DX
I had to call customer service because my dog’s claim wasn’t submitted under the right policy and Diagnosis. I always have to double check on my dogs that you have submitted my claims under right policies
Insurer: Nationwide
By: Carmen
Best pet insurance ever!
Healthy Paws is more than just pet insurance. They are a group of amazing people who care about your pet. Our dog just needed surgery and they were there for us every step of the way. Their claim process is very organized and they keep you informed every step of the way. They even took the time to follow up with us after the surgery to see how our dog was recovering. I give them the highest possible recommendation. You can tell they are pet lovers themselves. Jim Scottsdale, AZ
Insurer: Healthy Paws
By: James
Delay Delay and more Delay
I had a very difficult time to try to get reimbursed on my dog's claims. Nationwide stated he claims never received even though I had someone assisting me. We had to try numerous times to have the claim/questionnaire sent from the Vets to Nationwide. Delays delays and more delays. Nationwide requested information about my dog before he was even born! My dog was at the breeder from May 2019 to December 2019. They insisted on information about him when he was weeks old! I didn't own him then. sigh. I would highly recommend Michelle Santos for monitoring the claim/questionnaire. If it was not for her, I'd still be waiting.
Insurer: Nationwide
By: Betty
Nationwide makes it so much easier!!
Have had nationwide for 6 years going on 7. Always a smooth process for claims and answers regarding claims. Amazing customer service.
Insurer: Nationwide
By: Amalia
Great Insurance and Service
I have been a customer since nationwide was underwriting for VPI, more than 10 years. I always recommend to new pet parents and even added my second dog the minute we got him. Over the years several improvements have been made like electronically providing payment, vet helpline, and companion articles with discounts included. They cover what many don’t and have smaller deductibles to do it with. Everyone I have recommended agrees how great the service is, extensive the coverage is and how quickly the process takes. Would highly recommend, it gives you such a peace of mind to have insurance when caring for your fur baby! Thanks nationwide, definitely on our side :)
Insurer: Nationwide
By: Brittanee
Speedy and accurate claims processing.
We are so happy with your service. You are helpful and timely.
Insurer: Nationwide
By: Nancy