Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent
My cat has had a lot of allergy and skin issues. I appreciate the quick processing and the ease of claims and your continued support
Insurer: Nationwide
By: David
quick, easy and hassel free claim
all my claims have been easy to submit and have always had explanation if there was something in question. having this insurance has made us feel better as parents of two dogs, knowing we can get them seen and treated for anything that comes up, without concerns for costs.
Insurer: Nationwide
By: richard
Grateful for kind efficiency when unexpected delicate surgery was required
Concerned about my pet - and concerned about escalating costs. So reassuring to get a prompt response about coverage before surgery began (With my anxiety not sure about ability to make good decisions). So the smooth efficiency re costs and coverage - and kind words were most appreciated
Insurer: Trupanion
By: Wendy
They are the best company I have used!
I have used other companies in the past and really did a thorough search comparing all the companies when I found Healthy Paws Pet Insurance. I have use them for over five years now. They have been fantastic in the ease of filing claims and the promptness of claims being completed. Their customer service has always been second to none. I give them the highest rating and I thank god I have pet insurance this good bc I have needed it!
Insurer: Healthy Paws
By: Shari
A very positive experience with Healthy Paws Pet Insurance
Healthy Paws Pet Insurance has been incredible during a very difficult time. My dog had a life threatening incident called Gastric Volvulus Distention that is also known as bloat. It occurs rapidly and can kill in a matter of hours. It requires an extensive (and very expensive) abdominal surgery and 2 nights in the hospital in order to survive. For many pet owners this problem would mean a death sentence for the animal because of the expense involved to save them. Brady, my 8 month old dog has a long life ahead of him and b/c of Healthy Paws Insurance (and the emergency hospital of course) he has completely recovered and is with me for many more years. My experience with Healthy Paws Pet Insurance has been nothing short of amazing and excellent. Filing the claim documents was very easy, they responded immediately and have kept in contact each step of the way. The rates are very reasonable also. I have saved many thousands of dollars with their help. I will never have an animal again without this insurance! They are great!
Insurer: Healthy Paws
By: melanie
Best insurance for our furry family member
Knowledgeable staff and very pleasant to work with. I always recommend Nationwide Pet Insurance to anyone who has a furry family member!
Insurer: Nationwide
By: Lori
I Love Nation Wide Pet Insurance
I have never had a problem with Nation Wide Pet Insurance when it comes to Samson's health. Filing a claim is easy. I submit with my smart phone. The EOB (explanation of benefits ) is easy to understand. Whenever Samson is sick, I don't have to allow him to suffer, because I know his insurance will cover him. Also I can call the 188 number to see if I need to take him to the doctor, or try a home remedy. My Pets (Samson and King Bailey) are my babies and their health is important. I love that Nationwide has improved on how fast they process claims. You may find insurance cheaper, but that does not mean better. Nation Wide is the best.
Insurer: Nationwide
By: Carolyn
Adter first claim the rest were handled promptly and easier
With my first claim I wasn't too happy about it because they denied it and I had to file a claim review but it got cleared up and after that my next couple of claims were paid promptly and completely I feel more comfortable knowing my pet is covered I feel confident that Nationwide bowhead on my claims even quicker than expected.
Insurer: Nationwide
By: Lorraine
Excellent
I have been with Nationwide for almost two years now and the service has been excellent. Customer service reps are quick to respond and submitting a claim is simple. Once you submit a claim you instantly get a notification that your claim was received. What I have been most impressed about is how fast the turn around time is for a claim to be processed. I also appreciate the "checking-in" emails. When my dog went through a major surgery, getting the "checking-in" email that said we hope your pet is feeling better and that we are rooting for them meant a lot. I highly recommend other pet owners to get Nationwide pet insurance.
Insurer: Nationwide
By: Amanda
100% Worth it - Highly Recommend
We adopted a French Bulldog Puppy in Feb. 2018 and signed up for this policy on day 1 of our adoption. Owning a French Bulldog comes with it's challenges from a health perspective and we knew we wanted the security of knowing that we were engaged with an insurance provider willing to do what is right to support the health and well-being of our furry child. This policy and ease of use has been exceptional. We have had multiple matters arise with our Frenchie from dietary matters, GI issues, eye problems and the like that arose - candidly say that this insurance program supported us each step of the way and we had the security of them backing us up. Would highly recommend this policy to other pet owners as it helps us sleep at night knowing if anything does happen, our little guy will be well cared for.
Insurer: ASPCA
By: Steve