Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Easy and Effective
I submitted multiple claims for our German Shepherd puppy who was fighting off an unknown infection. Since the vet was unable to find the exact bug that was causing our pup's symptoms I was concerned I would receive pushback from Nationwide. I was pleasantly surprised to see quick and fair (complete!) payment from Nationwide through the whole process. I highly recommend.
Insurer: Nationwide
By: Dan
The Best Dog Insurance
Being apart of Nationwide Pet inusurance has been so easy and great. Sadie is our first dog ever and I was nervous about everything. I love that it can come right out of my payroll. I have found a great vet. And the claims have been so easy and I have received the 90% back right away in a timely manner.
Insurer: Nationwide
By: Nicole
Great to have Pet Insurance
Service is great except for the amount of time to process claims.
Insurer: Nationwide
By: Joyce
Super Service!
Thank you for speedy claim review and resolution. I appreciate the attention you gave to this claim and the wonderful service!
Insurer: Nationwide
By: Jane
Nationwide is definitely on my side!
Alfie and I love Nationwide's customer service representatives, very professional, courteous, and helpful!
Insurer: Nationwide
By: Paula
Terrific Customer Service
Nationwide is very easy to work with. The customer service is always terrific, the staff is friendly and knowledgeable. They're always very patient and explain any questions I may have. I would recommend Nationwide to pet owners.
Insurer: Nationwide
By: Beth
Easy claim submitting with fast turnaround, great for budgeting dog expenses.
The overall ease of claim submittal and the document upload process makes it all worth it. Well guided system for getting set up and navigating. I have recommended this company to other pet owners, especially those who are looking for wellness coverage. Thank you, Toby the Great Dane
Insurer: Nationwide
By: Avery
Fantastic service
We have used VPI/Nationwide for pet insurance for about 15 years now. We have always bee. Pleased with the service and coverage of our policies. We love the ease of the new app! This makes filing claims quick and simple! We recommend to our pet owning friends Nationwide for pet insurance over and over again.
Insurer: Nationwide
By: Cindi
Better than expected in every way
My dog was recently diagnosed with Lymphoma. Immediately you have to make decisions that are very costly. Even the tests to determine what she had are hundreds of dollars. Insurance gives you the confidence that you can run the tests needed to determine what your pet has. Once we confidently knew she had Lymphoma I called in for the first time so I understand the limitations of my pet insurance and received better than expected results as the rep was extremely friendly and assured me of what my policy covered. Without asking she covered the details and let me know my policy had a $7,500 max annual payout which seemed more than reasonable. I was concerned certain tests or procedures may not be covered but as long as they don't fall into the clearly documented categories that are more cosmetic rather than life threatening the treatments would be covered. I submitted two claims and it worked just as advertised. They kept the initial deductible and after that paid out 90%. The payout feature is extremely easy through Chase and went straight to my bank. I have confidence that I understand my plan and Nationwide will do the right thing. Unfortunately I only have 6-10 months with my pet and she is only 3. I have only had pet insurance for 2 years so Nationwide will never be compensated fully for the coverage they provided her, but I will be a lifelong customer with every pet I have. Thank you for following through on the commitment and not making a difficult process even harder with red tape or ridiculous scrutiny on what is covered.
Insurer: Nationwide
By: Collin