Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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THE BEST INSURANCE COMPANY I HAVE EVER DEALT WITH!!!
I have never had pet insurance prior to getting my current dog five years ago. I had been recommended to healthy paws from a friend but never had to use them. However, my dog developed a serious bladder problem and she needed several test that were quite costly. I submitted my claims to healthy paws which was made EXTREMELY easy on line. The checks came before I barely got the biopsy results! It was so swift that I could barely believe it...There were several claims and as each got submitted the check came shortly after. And, I also received an email from customer services asking about my dog...a personalized email. I will never use another pet insurance company and I am their biggest fan and advocate for anyone needing to purchase insurance for their pet...Thank you healthy paws from the bottom of my heart!!!
Insurer: Healthy Paws
By: Atara
You are awesome!!! Thank you!
I am so very satisfied with your company and the pet insurance. It is so easy filing claims and the turn around time is phenomenal. Thank you.
Insurer: Nationwide
By: Joanne
Nationwide is OUTSTANDING!
Professional, courteous and exceptional service.
Insurer: Nationwide
By: Felix
Great Service
Great service. Responses are quick.
Insurer: Nationwide
By: Carolyn
Best Pet Insurance Ever
I carry the Whole Pet with Wellness plan with No Medical Exclusions. I have used this insurance on numerous occasions. Yearly exams, shots and emergency situations. Nationwide has never let me down. They have covered my claims and processed them promptly. I can take my dog to the vet and know I will be reimbursed for my expenses. I rest peacefully knowing Nationwide has my back and make it easy to keep my dog healthy.
Insurer: Nationwide
By: Valerie
Excellent and quick
I have no complaints with Nationwide. Whenever I submit a claim they are quick to reply and send my money. I love the direct deposit option! Also I’ve used the Vet helpline a few times and they are so attentive and knowledgeable. They put me at ease and help me care for my dog.
Insurer: Nationwide
By: Julio
It pays to have health insurance for your pet!!
My cat is a senior - age 10. I have had the insurance - wellness and medical for under a year now. I have had no issues and gotten many of my claims paid - except the ones with pre-existing conditions which I was advised during sign up were not covered. The claim process is easy and you get paid timely when you submit the claim. Customer service is helpful as well. I purchased this insurance on the advice of my vet. I highly recommended it and it has already paid for itself with money I got back on claims.
Insurer: Nationwide
By: Nicole
Thanks for caring
Always caring and fair payment on claims also they respond back when claim is made
Insurer: Nationwide
By: Louis
EXCELLENT!!!
EXCELLENT COVERAGE,VERY FRIENDLY CUSTOMER SERVICE,
Insurer: Nationwide
By: BARBARA
You guys are doing great and are always there for Jessica
We appreciate the service that you have always provided for Jessica, and with her recent eye surgery we know that you are helping her and us out. Thank You, Mercedes and Michaels Woods
Insurer: Nationwide
By: Mercedes