Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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So grateful I selected Trupanion
Best experience I have had with any pet insurance company. Absolutely flawless. Within an hour from the time my vet notified you I had a response that the claim was received and by the next day I had a final claim notice and the check was in the mail. I can't imagine anything being better or faster. So grateful I selected Trupanion.
Insurer: Trupanion
By: Gale
Emergency spine surgery on my dog.
Our baby Puddy 6 yr old Chihuahua and Shih Tzu mix needed emergency laminectomy. True pinion process my claim and reimbursed me within days. Hassle free quick response!
Insurer: Trupanion
By: Cynthia
Angels from Heaven!
Trupanion's customer service representatives were ANGELS when I had to take SUNSHINE to UC Davis for a serious/complicated lifesaving operation. Sadly my ANGEL and little fighter SUNSHINE succumbed to his chronic kidney disease and passed away recently. TRUPANION was there every step of the way. They couldn't have been any more compassionate or kinder. God Bless Trupanion.
Insurer: Trupanion
By: Susan
fantastic
We are very happy with your service!!!
Insurer: Trupanion Canada
By: Bill
always there when you need ! Do it!
Always top notch
Insurer: Trupanion
By: Seth
CSR very helpful and I learned new info.
CSR very helpful and I learned new info.
Insurer: Trupanion
By: Obe
Customer service is excellent!
Customer service is excellent!
Insurer: Trupanion
By: Beverly
So glad we had Trupanion insurance.
During my Lola's last illiness, it was comforting to have Trupanion insurance. She developed kidney disease and required a lengthy stay in the hospital which was very expensive. Lola didn't make it but Trupanion helped me do whatever was possible to try to extend her life. The only aspect of the coverage that I question is that exams for illinesses are not covered.
Insurer: Trupanion
By: Sharon