Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
NPI is the Bomb!
We just started with NPI last year and the quality and consistency of claim care is wonderful! So easy. So efficient. So fast. Thanks so much NPI. You are a game changer!
Insurer: Nationwide
By: Sue
Thank you, We're so happy with the care and service you provide for our pets!
We highly recommend Nationwide Pet insurance to all pet owners. It's affordable and the support has been top-notch!
Insurer: Nationwide
By: Nancy
We love Nationwide.
We love Nationwide. Nationwide has always been extremely competent in answering all questions, quick to process clams, and understanding when a pet/owner is in distress .
Insurer: Nationwide
By: Toni
Wonderful service
I am so happy that I went through Nationwide for my puppy’s insurance. Claims reporting is a snap, and processing times are fast. Great service!
Insurer: Nationwide
By: Cyndy
Excellent service
The best customer service I’ve seen in a long time!
Insurer: Nationwide
By: Kristy
Had to contact a supervisor to correct an error
Several times in the past couple of yearsI have submitted a claim and it was denied saying you had to have documentation for this. You had documentation for it already. I had to contact a supervisor to look up the information and confirm that indeed you had what you needed. This particiular problem I've encountered several times. All someone has to do it look at the history - it took the supervisor about 30 seconds to look at it and tell me yes, we do have all the information, I'll send it in for reprocessing. I submitted one claim for her ACL tear medication several months ago and it was denied because they put it down as arthritis, not the ACL tear. The claim form said it was for ACL tear and someone was careless about even reading my accompanying letter. Do you even look at the accompanying letter of explanation? Should I not bother to even send one? Other than these particular problems, we don't have any others. But I have to keep looking at the EOBs to be sure they weren't denied because of error on the part of someone at Nationwide.
Insurer: Nationwide
By: Carol
Keep up the good work.
Your Representative, Brandy, was professional, Courteous, and helpful in walking me through the steps in setting up my account. She also happens to have the same name as my puppy! Give her a raise!!
Insurer: Nationwide
By: Bruce
N/A
Poor customer service. Claim reviews take up to 30 days?
Insurer: Nationwide
By: Luis
Thank you for your support!
Great and caring customer service.
Insurer: Nationwide
By: Camelia
No hassle process from claim submission to payment.
I love that claim submission is really quick and easy. I never have a hard time with claim approval and quick payment. Really happy with the service!
Insurer: Nationwide
By: Elizabeth