Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Trupanion Insurance, Best For Pets
It went well. The rules change by not letting you enter the vet office with your pet.(do to Virus) They come outside to take your pet.. The email for no coverage was explained well. As for the Insurance we have with Trupanion it has been FABULOUS for both of are dogs !!!!
Insurer: Trupanion
By: Elona
I've had great experiences with Trupanion
I've had great experiences with Trupanion
Insurer: Trupanion
By:
Always helpful!
Always helpful!!! Supper kind and thoughtful??
Insurer: Trupanion
By: Annie
Because I trust trupanion completely your people are friendly and comforting when I call.
Because I trust trupanion completely your people are friendly and comforting when I call. Since going you I have recommended you several times. If I see people with dogs on the street I sometimes stop them and share my experiences with them.
Insurer: Trupanion
By: Annette
directly because of how thoroughly Tori explained everything.
directly because of how thoroughly Tori explained everything. It also was like talking to a friend because she spoke to me about her own experience as a customer and went out of her way to take the time to explain a policy that I have had for years and didnt fully understand.
Insurer: Trupanion
By: Alison
Wonderful customer service!!
Dustin H is an amazing claims specialist!!! He was very helpful in answering my questions regarding my claims. Superfriendly and very caring. He understands excellent customer service.
Insurer: Trupanion
By: Linda
great customer service skills
great customer service skills
Insurer: Trupanion
By: Donna
I haven't been a member long so I don't know enough to give it a ten but I've had nothing but positive experiences with the staff I've talked to
I haven't been a member long so I don't know enough to give it a ten but I've had nothing but positive experiences with the staff I've talked to
Insurer: Trupanion
By: Ruth
The person I spoke to help me to change my mailing address and asked if there was anything else that she could help me with I was very happy and satisfied thank you
The person I spoke to help me to change my mailing address and asked if there was anything else that she could help me with I was very happy and satisfied thank you
Insurer: Trupanion
By: Mark