Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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we have never had any issues with Trupanion you have always connected immediately and have taken care of any issues we have had.
we have never had any issues with Trupanion, you have always connected immediately and have taken care of any issues we have had. With Patches we have had many issues and have been so grateful for your prompt service and clear explantion of anything not covered.
Insurer: Trupanion Canada
By: Gaye
Outstanding Service
Always quick and well explained. Best thing I ever did for my dog and me!!
Insurer: Trupanion
By: SUZIE
Andrea was 100% Customer Service!
Andrea was 100% Customer Service! She made sure that I was Completely Satisfied by processing a payment over the phone for me. What a doll!
Insurer: Trupanion
By: Dana
fast fair and was taken care of wonderfully
fast, fair and was taken care of wonderfully
Insurer: Trupanion
By: Gayle
Jason and every other person I've spoken to at Trupanion have been very helpful understanding and sometimes sympathetic.
Jason and every other person I've spoken to at Trupanion have been very helpful, understanding and sometimes sympathetic. I can't remember how long I have been a client...A long while. My current German Shepherd is 7 1/2 and doing well. I don't hesitate to do whatever my veterinarian recommends because I know Trupanion is there for us. Thanks so much.
Insurer: Trupanion
By: Joyce
the representative on chat was MOST helpful and respectful - super easy to sign up and intuitive online system looks like it will be simple to upload documents follow status updates etc.
the representative on chat was MOST helpful and respectful - super easy to sign up and intuitive online system looks like it will be simple to upload documents, follow status updates, etc.
Insurer: Trupanion
By:
Everyone has always been very kind and giving me the most accuarte information wheneve I have to call in.
Everyone has always been very kind and giving me the most accuarte information wheneve I have to call in. I have already recommended trupanion to two friends who have pets. One has signed up.
Insurer: Trupanion Canada
By: Suha
Friendly and helpful
Friendly and helpful
Insurer: Trupanion Canada
By: Michael