Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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More follow-up required by me than expected
Took a bit longer than I would have expected to hear back about my claim submitted (had to wait until I received paper letter to know they needed more info). Then when I tried to have vet submit info there was no confirmation of receiving information and I had to follow up. Once I found out I had to resubmit info again, I got this time confirmation that it was received but no timetable if it was approved or process until I called back. A little frustrating to say the least as it seemed I had to initiate a lot of the follow up. Waiting now on the review process as they do it in order they’re received again.
Insurer: Nationwide
By: Amy
File claims is hard... Faxs not going through!
Filing a claim is hard. Send emails they get sent back.. Fax several times just to file one claim.
Insurer: Nationwide
By: Scooter
Easy to process claims and quick to receive reimbursements
Appreciate the ease of the vet automatically submitting claims, being notified when received and processed and quick on reimbursement. The new auto-deposit through Chase is great too! Less paperwork the better!
Insurer: Nationwide
By: Amie
Great company
Excellent service, fast claim review.
Insurer: Nationwide
By: Heather
I have three dogs on Nationwide and they are the best!
Yes I would recommend Nationwide to anyone who is looking for a good insurance company to insure your pet. They was so good and caring when I lost one of my 4 pet dogs to old age
Insurer: Nationwide
By: LARRY
Best pet insurance company ever! Paid claim in 14 hours.
Trupanion may be the best insurance company ever! I’ve had my 2 pups covered since they were a year old and wondered if I would ever actually need it. Well, here we are 4 years later, and Clyde got a herniated disc in his spine. How did this happen? No one knows. He is not overly active or sporty. The doctor says that his breed (he is a rescue mutt, but we suspect he is a mix of Jack Russell & Beagle. Who knows, maybe there is some dachshund in there too?) is predisposed to this type of spine injuries even from normal activity. It appeared to start with a sore back and his primary vet treated him with anti-inflammatory and Pain medication. This appeared to be working but then all of a sudden, Clyde had a setback and it was clear that we had to take him to a specialist. The Neurologist kept him overnight for observation and when he was worse by the next morning, they did emergency surgery. I would’ve found a way to pay whatever it cost to take care of Clyde.... even have sold my left arm if I had to. But thanks to Trupanion, I didn’t have any of those concerns. In these particularly difficult times of the Covid-19 Quarantine and our company being closed, I was able to take comfort knowing that my four-legged child was taken care of, no matter how high the cost. Trupanion has no-limit on the amount they will cover to save my baby. Prior to selecting this insurance company, I did a lot of research and Trupanion had the best terms and best reviews. I was certain I’d made the right decision but, to be honest, until you actually use it, you never really know if all the reviews are true. Having used this insurance now, I can personally attest to the fact that Trupanion is a great company and they do what they say they will and they do it in a expeditious manner. I submitted my vet bills online to Trupanion at 4:55pm on a Wednesday. I fully expected to hear back from them sometime the following week. To my surprise, at 7:15am the NEXT MORNING, I had an email stating that my claim was approved and would be paid immediately. That is a 14 hour turnaround time. I was shocked. The money hit my account that night and was available in my account the next day. ASTONISHING! (In case any is wondering, a herniated disc in a small dog cost about $6000). Trupanion is an upstanding company in a world where companies seem to do as little as they can get away with these days. I recommend Trupanion hands down, to anyone who would like health insurance for their pet.
Insurer: Trupanion
By: Luvsacollie
Best pet insurance company ever! Paid claim in 14 hours.
Trupanion may be the best insurance company ever! I’ve had my 2 pups covered since they were a year old and wondered if I would ever actually need it. Well, here we are 4 years later, and Clyde got a herniated disc in his spine. How did this happen? No one knows. He is not overly active or sporty. The doctor says that his breed (he is a rescue mutt, but we suspect he is a mix of Jack Russell & Beagle. Who knows, maybe there is some dachshund in there too?) is predisposed to this type of spine injuries even from normal activity. It appeared to start with a sore back and his primary vet treated him with anti-inflammatory and Pain medication. This appeared to be working but then all of a sudden, Clyde had a setback and it was clear that we had to take him to a specialist. The Neurologist kept him overnight for observation and when he was worse by the next morning, they did emergency surgery. I would’ve found a way to pay whatever it cost to take care of Clyde.... even have sold my left arm if I had to. But thanks to Trupanion, I didn’t have any of those concerns. In these particularly difficult times of the Covid-19 Quarantine and our company being closed, I was able to take comfort knowing that my four-legged child was taken care of, no matter how high the cost. Trupanion has no-limit on the amount they will cover to save my baby. Prior to selecting this insurance company, I did a lot of research and Trupanion had the best terms and best reviews. I was certain I’d made the right decision but, to be honest, until you actually use it, you never really know if all the reviews are true. Having used this insurance now, I can personally attest to the fact that Trupanion is a great company and they do what they say they will and they do it in a expeditious manner. I submitted my vet bills online to Trupanion at 4:55pm on a Wednesday. I fully expected to hear back from them sometime the following week. To my surprise, at 7:15am the NEXT MORNING, I had an email stating that my claim was approved and would be paid immediately. That is a 14 hour turnaround time. I was shocked. The money hit my account that night and was available in my account the next day. ASTONISHING! (In case any is wondering, a herniated disc in a small dog cost about $6000). Trupanion is an upstanding company in a world where companies seem to do as little as they can get away with these days. I recommend Trupanion hands down, to anyone who would like health insurance for their pet.
Insurer: Trupanion
By: Michele
Wondeful
Nationwide pet insurance is helpful in many ways! It takes off a lot of stress when a pet injury or illness pops up. Their 24/7 vet helpline is also an incredible feature !
Insurer: Nationwide
By: Caela
we have never had any issues with Trupanion you have always connected immediately and have taken care of any issues we have had.
we have never had any issues with Trupanion, you have always connected immediately and have taken care of any issues we have had. With Patches we have had many issues and have been so grateful for your prompt service and clear explantion of anything not covered.
Insurer: Trupanion Canada
By: Gaye