Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy claim submittal process and super fast claim processing
Healthy Paws Pet Insurance review Healthypaws has been a lifesaver this past year for my 4 year old Golden Retriever. I noticed her on and off limping for a while, and eventually after seeing a few vets, learned she had a torn ACL. The surgery was estimated to cost $4,800, along with the costs of all of the pre-work and post therapy. Healthypaws was prompt at responding to each claim leading up to the surgery, which gave me confidence that the surgery bill was not going to be issue. My large claim was processed within 2 days of submitting, and I have since received personal follow up emails checking in on her recovery. The app made it incredibly easy to submit claims, as well-it took about 3 minutes. Through all of the stress of the surgery itself, it's been a huge relief to not have to worry about the potential debt the procedure could have put me in if it wasn't for Healthpaws. Thank you for the support, Healthpaws!
Insurer: Healthy Paws
By: Michelle
It was such a relief knowing we have Healthy Paws when our dog got sick!
Our dog got really sick with pancreatitis during COVID-19 and we were a complete wreck. To top it off, we had lost most of our income. Murphy had to be in intensive care for almost a week, and we weren't sure how we were going to get through it financially. Fortunately, healthy paws was SO QUICK in responding and helping us out, and they processed our claim and we had reimbursement checks within a matter of a few days. I am so grateful we had healthy paws for this experience.
Insurer: Healthy Paws
By: Chelsie
Excellent Insurance
I submit my claims through the VitusVet mobile app. It's very quick and easy to use. Claims have almost always been handled quickly. On the few occasions when I've spoken with Customer Service, I have been very pleased with the friendly, efficient help that I've received.
Insurer: Nationwide
By: Bonnie
Nationwide is great Insurance, easy to file a claim, easy to get reimbursed, feel very supported overall by this service.
I purchased insurance through a different agency prior to finding Nationwide. They were awful! Not helpful and made it very difficult to file a claim and receive reimbursement. Nationwide also has vet service by telephone and is very fair in what they offer in their policies.
Insurer: Nationwide
By: Diana
You guys are the best!
Your customer service agents are wonderful and very patient. Your claims process is easy and quick. You have been a huge help to me over the years with my two Scotties and I have recommended you to many friends. Thanks for all you do!
Insurer: Nationwide
By: Trudy
Nationwide has been great to work with
Great customer service, easy to use insurance.
Insurer: Nationwide
By: Susan
Great Pet Insurance
So glad I have pet Insurance with Nationwide. Really helps with vet bills, they have a speedy turn around time to reimburse money, and so easy to submit invoice through the app. I tell all of my friends about how I don't know what I would do with out it. One of the best decisions I've made.
Insurer: Nationwide
By: Lynda
A great service that makes it easy for the insured to file and get claims back!
I love how easy the site is to file a claim and how up to date we are kept on the claim status. I am very pleased with our switch to Nationwide in Jan 2020.
Insurer: Nationwide
By: Scott
Everyone has been super nice and pleasant to work with.
Great service.
Insurer: Nationwide
By: Kimberly