Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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HAPPY
I would like to say overall im very please with the services. I had 1 claim that I believe I should have been reimbursed but that will not dictate me to wright a bad review. This team works fast and very please with the services provided.
Insurer: Nationwide
By: Casiopea
Best Pet Insurance company in the market.
This company has been a major resource to keeping us out of debt with pet bills...get the shole pet including wellness and you cannot ever go wroing with this plan...and their coustomre service and payment reimbursement plan is very fast and efficient.
Insurer: Nationwide
By: Douglas
Thank Goodness for Healthy Paws Insurance
Healthy Paws has been so wonderful. I will admit that for years I paid the premiums and didn't really use the insurance that much, but as my boy got older (he is almost 12) he developed health issues. Not only was it super easy to submit claims to Healthy Paws but the turn around is very fast. Thank Goodness, because if not I would have had to make the types of decisions no pet owner wants to make. It has been worth very penny I paid in premiums over the years.
Insurer: Healthy Paws
By: Deborah
Superb
Excellent customer service, and prompt payment and/or explanation of the claim
Insurer: Nationwide
By: Janet
What Took Me So Long???
Four dogs later, I finally decided to get pet insurance?! Best decision I've ever made! I couldn't be happier with the ease of filing/getting reimbursed [for] a claim! Thanks, Nationwide!
Insurer: Nationwide
By: Nina
Ease of Use!
Over the past year my experience with ASPCA insurance has been with ease. The claims can easily be submitted by a photo thru the app and process very quickly.
Insurer: ASPCA
By: Carrie
Years of satisfaction with Nationwide!
For over 15 years I have had my dogs covered by Nationwide. Throughout all these years I’ve had excellent customer service. Extremely helpful and friendly reps and quick turnarounds on claims. Thank you Nationwide! Highly recommend!
Insurer: Nationwide
By: Susana
I think the Pet Insurance and the Customer Service is tops, and Thank you for sending check ups on my best friend 'Jasper'.
Anytime I have had a question and needed to call, the calls have always been answered promptly and whatever customer rep I have talked with has always been courteous and knowledgeable and over the years I have mentioned to hundreds of people that I think Pet Insurance through you is the best. Keep up the good work. Jasper is doing much better after his last visit, took all his medicine and doing great, other than he says it is time for his haircut, but with COVID-19 they are not doing grooming, and he is a bit ticked. He loves to look good!!! He is so spoiled, but so worth it.
Insurer: Nationwide
By: Donna
GREAT Customer Service!
I spoke with 'Karen,' who was so professional and knowledgeable about helping me get my puppy's first scheduled vet visit during the necessary time frame for the vet to complete the Orthopedic Report Card. I was able to get my puppy's visit rescheduled two days earlier because of Karen's assistance, and I really appreciate the MyEmbrace Contact Center Staff being fully trained and such wonderful Brand Ambassadors for such a truly wonderful Pet Insurance Product (and I researched MANY prior to making my final choice!), Thank you, Karen and Embrace!
Insurer: Embrace
By: Jean
Stands Above The Rest
My wife and I were thinking about purchasing pet insurance so we had done a lot of research. It was clear that Nationwide stood out among the rest. One of the best factors is their customer service after the sale. The whole process from purchasing the insurance to getting paid for a claim is very quick. Last week one of our dogs that is covered needed some dental care that cost $2,000 and within three days of our vet filing a claim, a check was on the way for 90% reimbursement. What made our decision even easier was that my employer offered this optional insurance through payroll deduction. I would recommend Nationwide to any pet owner, just give them a chance.
Insurer: Nationwide
By: Ray