Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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As a CVT I've worked with the format in clinic and as a customer.
As a CVT I've worked with the format in clinic and as a customer. Every. Single. Person. Is AMAZING to talk to.
Insurer: Trupanion
By: Amy
I've never had any issues with Trupanian and it has always been there when I needed them as well as when my pets needed them.
I've never had any issues with Trupanian and it has always been there when I needed them as well as when my pets needed them.
Insurer: Trupanion
By:
They are always helpful & courteous
They are always helpful & courteous
Insurer: Trupanion
By: Sharon
Putting pets first
Even during a crisis like COVID-19, Trupanion remains true to its values and promises. When Minnie suddenly became sick with aspiration pneumonia a few weeks ago, I was so relieved to know I had my Trupanion policy to fall back on. My claim was approved in less than 24 hours and the funds were in my account just a few days later. This is a company that really walks the talk! Minnie and I are so grateful for your care and concern. Thanks, Trupanion.
Insurer: Trupanion
By: Kate
Excellent customer service
Excellent customer service
Insurer: Trupanion
By: Janet
Other than the incredibly long delay in Trupanion's response I'm guessing because of the COVID-19.
Other than the incredibly long delay in Trupanion's response, I'm guessing because of the COVID-19. Cheryl did a good job from my vantage point. Really glad I have the insurance coverage.
Insurer: Trupanion
By: Sharon
Trupanion is the BEST!
Trupanion is the BEST! Caring, compassionate, professional. Our family is so happy to be part of the Trupanion family and have recommended you often to every pet owner we know.
Insurer: Trupanion
By:
Very friendly easy access and all questions answered
Very friendly, easy access and all questions answered
Insurer: Trupanion
By: Sheree
Toni was succinct and very helpful
Toni was succinct and very helpful
Insurer: Trupanion Canada
By:
Trupanion is a great pet insurance company.
Trupanion is a great pet insurance company. I have never had any issues with claims or customer service. I am very satisfied with this company and it's staff. Everyone is very informative and helpful.
Insurer: Trupanion Canada
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