Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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They are the best,
They settled my claims with no questions. They care about their clients.
Insurer: Embrace
By: Kathryn
Excellent Service
Excellent customer service and claims processing turnaround time, I love it!
Insurer: Nationwide
By: Norma
Makes Vet care affordable.
I've been with VPI/NATIONWIDE with all my dogs for 15 + Years . Service has always been great. They actually seem to care about your pet. Makes keeping my dogs healthy affordable. Highly recommend.
Insurer: Nationwide
By: Tim
Awesome
The new process for submitting a claim is really great. Very quick and easy to do. Love it. Claims are being processed even quicker than before and check received faster. Always have had great service from Nationwide Pet Insurance and have recommended to friends.
Insurer: Nationwide
By: David
Peace of mind is a wonderful thing.
We never have to worry about emergency vet visits. Monthly cost of insurance is reasonable and you can choose the policy that fits your needs. Customer service personnel are courteous and easy to work with.
Insurer: Nationwide
By: Jane
Embrace Pet Insurance is the best!
Using Embrace has been a GREAT experience! All instructions are easy to follow and the plans are very clear as to what they cover. I liked being able to pick my options and to see the costs, so I could make an informed decision. It was super easy to submit claims. We were notified of the claim's status throughout the process. We have multiple pets covered and filing claims for both at the same time is simple as well. THANK YOU!
Insurer: Embrace
By: Denise
Real pleasure dealing with an insurance company with quick response an service.
good service
Insurer: Nationwide
By: NICHOLAS
Quick reimbursement on last vet visit
I am happy with this company and quick response on reimbursement for Athena but they didn't cover anything on my other dog Dee Dee.
Insurer: Nationwide
By: Dianne
Excellent customer service
I have 2.pets covered under Nationwide pet insurance. They have always been there to help and therefore my pets get the best care! Thank You Nationwide!
Insurer: Nationwide
By: Cathy
Claim Submission and Process
The claim process from submission through notification and resolution is excellent. I have never had an issue. The only way to improve would be to be able to submit a claim electronically versus mail or fax. But even mailing the form in the processing time is quick and complete.
Insurer: Nationwide
By: Leonard