Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


April 24, 2020

Nationwide is professional and quick to react with payment sent to me within two weeks

Nationwide is always there to help. Easy to speak to someone. Very accommodating.

Insurer: Nationwide

By: Kathleen

Useful
April 24, 2020

Thank you

I'm grateful for all of the help and ability to keep my old boy as happy and healthy as possible.

Insurer: Nationwide

By: Casey

Useful
April 24, 2020

Pece of mind for my furbaby

Maggie had her yearly exam and just this week her booster vaccine. Having insurance for her gives me peace of mind. I don't second guess if she needs care ( and yearly wellness checks) because I know you have her covered. I always tell my friends ( especially with a new puppy) about " Maggie's insurance" and the great service and ease of submitting a claim.

Insurer: Nationwide

By: Candace

Useful
April 24, 2020

Quick claim file, easy, very nice workers

Cali had a mass removed and we had the claim returned within 2 days. They also sent an email asking how her surgery went.

Insurer: Healthy Paws

By: STACY

Useful
April 24, 2020

Your customer service is exceptional.

Your customer service is exceptional.

Insurer: Trupanion Canada

By: Claudette

Useful
April 24, 2020

For the most part you have been very helpful.

For the most part you have been very helpful.

Insurer: Trupanion

By:

Useful
April 24, 2020

Friendly and helpful.

Friendly and helpful.

Insurer: Trupanion

By: Ross

Useful
April 24, 2020

Friendly service and honest answers.

Friendly service and honest answers.

Insurer: Trupanion

By: Krista

Useful
April 24, 2020

I've been really happy with all the interactions I've had with people on the phone.

I've been really happy with all the interactions I've had with people on the phone.

Insurer: Trupanion

By: Anne

Useful
April 24, 2020

Quick response and follow up I do not want my name or email posted.

Quick response and follow up I do not want my name or email posted. Please insure confidential

Insurer: Trupanion

By: Jennifer

Useful

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