Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Very helpful and prompt
Very helpful and prompt. Helped make my dogs surgery much less stressful financially
Insurer: Trupanion
By: Michelle Piechowicz
Great service
Great service. Spoke to representative, he told me exactly what needed to be done and after that claim was processed very quickly.
Insurer: MetLife
By: customer
I had a great experience with Trupanion…
I had a great experience with Trupanion during a very stressful time. My cat had to be hospitalized unexpectedly, and the costs were significant. Thankfully, Trupanion covered 90% of the expenses, which made a huge difference for me financially. The claims process was smooth and straightforward, and the reimbursement was handled quickly. I really appreciated how supportive and reliable they were when I needed it the most. Having this insurance gave me peace of mind and allowed me to focus on my pet’s recovery instead of worrying about the bills. I highly recommend Trupanion to any pet owner looking for dependable coverage.
Insurer: Trupanion
By: Camila
The communication and process was great…
The communication and process was great and easy.
Insurer: Fetch
By: Sage
Representative outstanding
Representative very helpful but lack of communication with claims department
Insurer: MetLife
By: Sonia
Peace of mind *
In today's day & age knowing I'm working with insurance company who stands by their word is paramount. I like the easy submission of claims & quick reply of receipt of claim followed by payment in timely fashion !!
Insurer: Pumpkin
By: Linda
Super easy to use
Super easy to use and benefits we're clearly explained. Definitely have peace of mind if I ever need to use again. Hopefully I don't.
Insurer: Fetch
By: Jeff
Josh the tech I spoke with made me…
Josh the tech I spoke with made me comfortable and I felt knowledgeable at the end of the call about my coverage. Thanks Josh. Christina.
Insurer: Fetch Canada
By: Christina Hazisavvas
Scam insurance
Scam insurance. I regret leaving lemonade for this garbage. My policy covers emergency vet visits, accident/injury, and the medications prescribed to my dog. They didn’t cover a penny of either visit and tried to say my services aren’t covered when they clearly are. Do not give your money to this company. Lemonade took 5 days max to get refunded and it took these idiots 13 days to even send an email about claims being denied. They are liars and thieves.
Insurer: Pets Best
By: Kayla
The customer service representative did…a GREAT JOB.
The customer service representative did a great job. The turn around time for reimbursement was exceptional. Very pleased. :)
Insurer: Spot
By: Brian Renollet