Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Very personable service
Very personable service. Aileen Andino was very helpful in setting up insurance for my pup. Explanations were clear and concise for the chosen policy.
Insurer: Fetch Canada
By: Terry Cyr
Assistance on phone very helpful....Now…
Assistance on phone very helpful....Now awaiting reimbursement
Insurer: Spot
By: N/A
Easy ...fast....excellent service
Easy ...fast....excellent service
Insurer: Pets Best
By: Patty DeVersa
Trupanion Gets 10/10
Trupanion gives me the relief of knowing that my German Shepherd is covered for medical emergencies. The knowledge that I can now afford what would have been an expensive Vet Bill. In the meantime all of her arthritis Rx including The Librela injections are reimbursed at 90% The deposit into my checking account is there usually the day after I file the claim. I will get another policy for any dog I’m lucky enough to have. Highly Recommend.
Insurer: Trupanion
By: Ray Stovall
Always great customer service
Always great customer service. Pumpkin Pet Insurance has proved to be very beneficial!
Insurer: Pumpkin
By: Ribwdc
The response was swift and when I…
The response was swift and when I talked with John, he was very helpful and told me exactly what I needed to know, I would highly recommend this Insurance.
Insurer: Nationwide
By: Nathan
Responsive
Their response time to taking care of claims is wonderful. Their coverage is great and they give you several choices as to what and how your furry friends can be covered. Whether you email or call them they are always very nice and truly care.
Insurer: MetLife
By: M J K
Reluable
Occasionally back logged, but more often reliable and fair, providing quick reimbursement of claims. Customer service very pleasant, courteous and knowledgeable. Helpful responses to questions and issues.
Saved our girl
Pets Best has been extremely easy to work with. Easy to upload documents and our turn around time is less than 10 days from submitting to repayment.
Insurer: Pets Best
By: Alicia
Excellent
Pets Best had a lot of significant website issues..last year making using their service very difficult. But they appear to have worked it out and now it works great and their services back to being 100%. They are not super fast to pay claims but that works fine for us. Love PB
Insurer: Pets Best
By: Drew