Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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it's always so easy and simple to use
it's always so easy and simple to use. I also appreciate the excellent communication with updates on the status of my claims.
Insurer: MetLife
By: ALTAGRACIA LUGO
Carter was so helpful and knowledgeable
Carter was so helpful and knowledgeable
Insurer: Nationwide
By: Sylvia blechman
My wife and I took in a stray cat in…
My wife and I took in a stray cat in summer 2025. The cat was estimated to be about 6 months old. She is the sweetest cat but has had a number of health issues literally since the day we took her in. We have two older dogs and never bought pet insurance for them but decided to for our new kitten. MetLife has been nothing but easy to deal with in our 3 claims in the first year of the policy. Having this coverage has made these health issues much easier to deal with. MetLife has added zero stress to the process and has alleviated a lot of potential financial stress with straightforward instructions, submission process, and timeliness of reimbursements. We will definitely be extending this insurance when it's time for renewal.
Insurer: MetLife
By: Tod Presutti
The agent I spoke with Nicole was great
The agent I spoke with, Nicole was a pleasure. She took her time to explain why the increase in annual premium was occurring and helped me understand my options. She took her time to see if there were changes to my policy and put me at ease that my dog was in good hands if we needed to use the insurance services. Her help today is a primary reason for not cancelling my policy.
Insurer: Fetch
By: Luna's parents
Met life was amazing!
Met life was amazing. We lost two pets and they were so helpful and thoughtful throughout the process.
Insurer: MetLife
By: Joe Carranza
Trupanion is always there for us!
Trupanion is always there for us!
Insurer: Trupanion
By: Bob
Great Company
The vet was able to do everything as far as submitting the claim. I didn't have to do anything at all. When I did call Trupanion to better understand their process; I was treated well and quickly was given the info I wanted. All was very simple. ALB
Insurer: Trupanion
By: Audrey Lee
I spoke to Aileen today and she was a…
I spoke to Aileen today and she was a great help with answering my tedious questions. She explained everything well and I hope my experience with her is represented in my future interactions with the company in general!!!
Insurer: Fetch Canada
By: Hazel
Great to be able to talk with a human…
Great to be able to talk with a human who understands your processes when resolving problems.
Insurer: Nationwide
By: customer