Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Customer service was terrific very supportiove and patient.
Customer service was terrific in helping me with a claim. Claim website not a good experience. Difficulty adding needed documentation. Notes receved from claim department were inaccurate. The note said needed documents when the documents had been received and acknowledged.
Insurer: Fetch
By: Dennis
Excellent customer service and fast…
Excellent customer service and fast payment. Never any problems with coverage.
Insurer: MetLife
By: Sharon Saunders
Unbeatable Pet Insurance
I have used Met Life Pet for my dog for years and claims has always been a very prompt, smooth, and easy experience. Customer service is also top notch! I am currently opening a policy for my new cat as well. I will always use Met Life for my pet insurance needs.
Insurer: MetLife
By: RACHEL MANZIONE
Customer service was helpful with a…
Customer service was helpful with a question I had and the payment for a covered event was very timely.
Insurer: Spot
By: Debra Gutierrez
I was so grateful for the extremely…
I was so grateful for the extremely fast turnaround with reimbursement for Buffy’s procedures. It was a very traumatic week and very scary, and of course the stress of a huge medical bill. The relief of the quick reimbursement helped so much. Thank you for the support and providing part of relieve to a very upsetting week.
Insurer: Healthy Paws
By: Stacy
Stephanie was great with assisting me…
Stephanie was great with assisting me with my direct deposit for my pet insurance. She was patient, kind and encouraging with helping get online to check my account. I has a wonderful experience today. Thank you Stephanie and Nationwide.
Insurer: Nationwide
By: Dawn F
Carter was very knowledgable and kind.
Carter was very knowledgable and kind.
Insurer: Nationwide
By: customerLinda
Definitely recommend Healthy Paws
Healthy Paws has been such an invaluable part of our pet care. The coverage is clear and very responsive. It has made caring for our pet so much easier, especially during illness and accidents.
Insurer: Healthy Paws
By: Erika
Easy to submit, quick turnaround
The process for submitting a claim is as simple as uploading the veterinarian's write up from the appointment along with the invoice. I received email correspondence to confirm the claim was received and within 5 days the refund payment was confirmed and deposited to my bank account. I appreciate the communication and the timeliness.
Insurer: MetLife
By: Amanda
A great value and must have for pet owners
Not long after I joined my dog tore his acl and needed surgery. MetLife Pet was great, they reimbursed 80% which was a huge relief as the surgery was well over $4000. They also reimbursed me when my dog injured his due claw and had to have it surgically removed. I’m very happy with MetLife Pet. They have been easy to work with and prompt with reimbursements. I’m so glad I enrolled in this insurance for my pets!!
Insurer: MetLife
By: Kim