Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I just started with MetLife
I just started with MetLife. Everyone from customer service has been nice, patient & knowledgeable. So far, so good. My 1st series of shots I’m getting $75 back, but that’s it for the year, which I’m not sure is very good.
Insurer: MetLife
By: BRENDA MERSINGER
Excellent customer service
Excellent customer service. Easy claim submission process.
Insurer: MetLife
By: Sandy H
I was at a loss my beautiful
I was at a loss my beautiful, handsome boy had just had a seizure which he had never had before and it left me shaken and at a loss. Didn’t know why and could not even figure out why. I called Pumpkin Insurance and asked for their help. A reassuring voice on the phone helped me to calm down and took care of everything that my guy needed. They were quick, efficient and understanding and eased my stress so I could concentrate on Storm getting better they paid out his invoice in less than 24 hours and I highly recommend them for insuring your pets needs. Gina M.
Insurer: Pumpkin
By: gmesiti
Quick response and expected outcome.
Quick response and expected outcome.
Insurer: MetLife
By: customer
Excellent customer service
Excellent customer service. Expeditiously processing claims with quick reimbursements!
Insurer: MetLife
By: Wynette Marlin
Easy, simple, clear.
Honestly, I’ve had nothing but good things with MetLife Pet Insurance. Definitely recommend them to any and everyone. I’ve had coworkers go with other pet insurance companies and been very dissatisfied. Happy to say that’s not the case for me.
Insurer: MetLife
By: Meg
I really appreciated the quick response…
I really appreciated the quick response regarding my claim. The process was smooth and easy. I feel that the amount that was covered for my cat's procedure was fair. But, it would have been helpful to see a breakdown of was and what was not covered. Overall, this was a pleasant experience.
Insurer: Spot
By: Robert Cysyk
Superior service
Superior service, fast response and payment. Just an overall great company and outstanding staff.
Insurer: MetLife
By: James Bragg
It was so simple to file
It was so simple to file, receive approval and reimbursement for my claim.
Insurer: MetLife
By: Lisa