Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I canceled my policy after only 2…
I canceled my policy after only 2 months. I submitted claims that were denied due to "failure to receive medical records". The vet submitted all necessary records. After I called twice I kept getting the run around from "customer service" and immediately canceled my policy. This insurance is not worth the hassle.
Insurer: ASPCA
By: UNCTHFAN J
Quick service
Quick service, and very friendly customer support.
Insurer: Spot
By: Priyesh Ray
Trupanion has been extremely helpful in…
Trupanion has been extremely helpful in my experience with submitting claims and receiving fast response to them, I would have likely had to put my sweet girl josie down if not for Trupanions excellent customer service and coverage of insurance
Insurer: Trupanion
By: Charles
After my Doberman had knee surgery my…
After my Doberman had knee surgery my claim was processed quickly and I received my check with no problems what so ever! I’m really grateful for the excellent service!
Insurer: Spot
By: JP
Customer service representative was…
Customer service representative was awsome. Answered all my questions.
Insurer: Prudent Pet
By: Kat R
Pumpkin Pet Insurance is the best I've experienced
Pumpkin Pet Insurance is the best I've ever dealt with. Never a problem. I've been getting pet insurance for over 15 years and every month was an argument with other companies. I was fought on every submission. With Pumpkin all conversations are helpful and kind. With Pumpkin I submit-(some bills have been high) and there's never a question. Based on my previous experiences I would never recommend another company. Thank you for your service!!!
Insurer: Pumpkin
By: Diane Mann
Excellent flow and ease with submitting…
Excellent flow and ease with submitting the claims. They keep you informed!
Insurer: Spot
By: Lisa VanEllen
Coverage is exactly what it’s supposed very responsive…
Coverage is exactly what it’s supposed to be when you start. Very responsive check in the mail is slow.
Insurer: Spot
By: William Hofferhoffer