Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The insurance sales person rushed…
The insurance sales person rushed through the information and I needed better clarification. She was a bit pushy for me to make the decision. I needed to think and call her back. The price was affordable for the insurance.
Insurer: Nationwide
By: Lisa Mathelier
It is easy to submit a claim and…
It is easy to submit a claim and tracking/status updates are sent through email. Customer service via phone is professional and compassionate.
Insurer: Trupanion
By: rachel
easy peasy....
Super easy to set up my new little puppies on the phone. Juse was amazingly patient and helpful
Insurer: Nationwide
By: DC
I am very satisfied with the whole…
I am very satisfied with the whole process. Would recommend to any needing pet insurance.
Insurer: Fetch
By: Edmun
People I’ve dealt with are very nice
People I’ve dealt with are very nice, very friendly yet professional, and very helpful
Insurer: Prudent Pet
By: Laura Wolfe
Well visit and vaccines
"We went to the vet for all vaccines and a well check visit. I received a bill and receipt but it wasn't itemized. I submitted those and was emailed that I needed a more detailed explanation of treatment. I got the itemized bill from the vet and submitted it. The claim was completed very soon after all the necessary paperwork was done. They kept me informed of necessary paperwork needs and confirmed all items were complete. I have a detailed receipt of covered and not covered items as well as reasons for things not being covered. Overall we have only had positive experiences with Pets Best and feel secure knowing we have this insurance to help keeps our fur babies healthy! Highly recommend. "
ASPCA-NOT GOOD PET INSURANCE
my dog got this pet insurance becuase my daughter has it and never had a issue from acl surgery to accidents. my dog tore her acl sometime in november 2025 and we noticed no pressure on the leg. the claim was denied because may 2025 we took the dog in for as docotr noted sore muscle. Doctor wrote a letter for a appeal telling them this is not pre-existing. Still denied. i called and was told not matter what goes on with that leg it will always be denied.
Insurer: ASPCA
By: John Triplett
I love Trupanion because the customer…
I love Trupanion because the customer service is always top notch anyway you contact them(phone,web chat). Always helpful. Would definitely recommend to anyone who asks. Payment directly to the veterinary hospital or yourself is also a game changer. You don’t have to wait for days to get your claim processed.
Insurer: Trupanion
By: Sandra
Pay astronomical premiums just to be denied on routine exams.
I have to say this is probably the worst pet insurance company I have ever dealt with. Super high monthly premiums, an app that always crashes or is unavailable, unresponsive agents, and expect all of your claims to be denied after providing every paper under the sun with the dates, totals, pets name, and the authentic Declaration of Independence. Appeal it and just be told no again for a different reason. I’m cancelling and seeking legal action.
Insurer: Pets Best
By: Kayleigh
Excellent
The office took my dog in as an emergency. The staff was wonderful. My dog was a little snarly ( has been for a long time) and they still treated him with love. The staff and doctor were very informative and answered all my questions and addressed my concerns. He had to stay for a couple of days and let us visit him. They took all my calls when I called to check on him. I am thankful that they were able to accept my dog as a new patient. L