Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
It was a very involved couple of calls
It was a very involved couple of calls, but Dee and Melanie were super great at letting me understand what was going on and did what they said they'd do. I was very happy with their customer service!
Insurer: Nationwide
By: Stewart
This team is always to friendly and…
This team is always to friendly and helpful
Insurer: Nationwide
By: JOHN REIMERS
Overall great experience …
The agent I spoke to was polite and very helpful.
Insurer: Nationwide
By: John Samela
Such a reputable company!
I have had dogs & cats all my life and never had insurance before. I felt very comfortable going thru Costco to get Figo cause of their reputation. Figo has treated me and my pets amazing prompt and any questions immediately respond and payment in my account fast. Thank you!
Insurer: Figo
By: Long Island
I'm generally annoyed that Nationwide…
I'm generally annoyed that Nationwide allowed my pet insurance to lapse twice. They do not notify you effectively that your coverage is about to be up. I now have to go through the process of re-enrolling, which means they are starting the qualification process all over again. It's just kind of silly. I've been thinking of just cancelling entirely.
Insurer: Nationwide
By: Alison Dixon
Zeus surgery
Great communication and my claim was handled fast very little stress. I love you guys. Thank you so much for being so amazing. ;)
Insurer: MetLife
By: Heather Reeser
The only pet insurance you need to see
My mom had to switch pet insurance companies a few years ago when Nationwide dropped her 10-year old dog. MetLife has been wonderful to work with at reasonable rates. It is the only company I will consider.
Insurer: MetLife
By: Rebekah Valencia
Exceptional -spoken to a few of your…
I have spoken to a few of your representatives and all were outstanding!! Leslie, Jay, Jason to name a few Please acknowledge these people they are a great asset to your company
Insurer: ASPCA
By: MADDIE
I always get reimbursed after taking my…
I always get reimbursed after taking my girls to the vet. Whenever I have any questions, they are there for me. Thank you for all you do!
Insurer: MetLife
By: Mary