Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Thinks twice after reading my review
When our first dog died my wife found rescue, she made or pain easier, year after we saved life of another little joy. Both covered by PetsBest. I never had issues, paid 90/10, never cancelled Wellness Part, never complained about rising prices or claim processing time. Just loyal happy customer. All changed in one day. Little joy developed teeth issues. Took him to vet - he needed 12 teeth removed, life saving situation. Emergency situation! Pets Best claimed your dog health is our number one priority!?? They simply denied claim saying you have to wait 13 months before anything can be done!!!! Imagine you need live saving surgery and your insurance telling you to wait! Appeal says same - keep your dog in pain for 13 months until we will cover it. You people have no hearts at all!
Insurer: Pets Best
By: Alex
Quick & Painless Claim Setup
Quick & Painless Claim Setup. Fast reimbursement.
Insurer: Embrace
By: D. Gildner
Denial of surgery
I had been paying on time every month for this service and when my vet said my cat did not have a pre existing condition and needed surgery it was denied. How can someone who has never seen my cat deny surgery he needs? So sad!!
Insurer: Prudent Pet
By: luvwooflive.com
Staff have always been very helpful and…
Staff have always been very helpful and informative for me. The coverage has helped my fur babies a lot over the years
Insurer: Trupanion
By: Bernice
Easy to add a new pet
Easy to add a new pet. The customer service representative made it a quick and easy process
Insurer: ASPCA
By: Linda Lockyer
Easy enrollment
Easy enrollment. Love that it allows everything on line and we are able to create a family plan for both dogs instead of just one policy for each dog.
Insurer: MetLife
By: Karla Wagner
The representative was very helpful
The representative was very helpful. He answered all my questions and explained the company’s process and policies clearly. Overall it was a good experience.
Insurer: Nationwide
By: Louise
Very disappointed in Embrace
Very disappointed in Embrace. I switched to them because they partner with USAA. For the first few years, every time went to the Vet, Embrace found a way not to pay; whether pre-existing condition or just not covered. We wasted thousands of dollars. This year, my healthy 11 year old dog, they want $2,775.16 to renew for a year!! Ridiculous!
Insurer: Embrace
By: MJMROVER
Dachshund surgery
We insured our young dachshund hoping we would never need it, but when she needed back surgery for a compressed spinal cord, we were so grateful we did. Pumpkin covered the max allowed, which made the costs something we could handle, rather than financially crippling. We were able to rush her into surgery, and a month or so later, the claim was paid. When we checked in with Pumpkin with questions, we received timely responses. And, our policy recently renewed so we continue to have peace of mind if anything were to happen in the future.
Insurer: Pumpkin
By: Kelly
Excellent and considerate service!
Excellent and considerate service!
Insurer: Prudent Pet
By: chfduck.com