Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Necessary
Quick claim process time. Very helpful with any questions or help needed. A huge peace of mind knowing I have insurance when my pet needs medical attention/treatment.
Insurer: Nationwide
By: Vanessa
Nationwide has been awesome and timely in reimbursing my dog's claims
Nationwide customer service has always been helpful in answering my questions. The process to submit claim, review and reimburse...makes for a pleasant experience.
Insurer: Nationwide
By: Marc
Great customer service!!
The process is very easy and simple. We submit information and it is timely reviewed and processed. We are very pleased with the insurance. Customer service is outstanding!!
Insurer: Nationwide
By: Thomas
Excellent Service
Excellent customer service. Quick and easy to submit claims and I’m usually reimbursed within 2-3 days.
Insurer: Nationwide
By: Cecily
Very attentive to my needs / concerns
I have used 24 hour vet line and very satisfied with outcome . My claims reimbursement have been processed smooth and fast .
Insurer: Nationwide
By: Renee
New Web site is a Game Changer!
Of course I wish premiums hadn't gone up so much for us the past few years - that's a given. But I've always had tremendously attentive and helpful customers service. And the new web site design just made submitting and being paid for a claim as simple as can be - less than 5 minutes and if you sign up for direct deposit, claim can be paid sometimes in days. Super happy with this service!
Insurer: Nationwide
By: Laura
trouble filling out the claim on line
Even though I couldn't get the online form to work for me--the old fashioned mail-in way was great. Quick handling.
Insurer: Nationwide
By: Paula
Insurance for our dog
Grateful our dog Casper 🐶🐾 has Nationwide Ins and we have been very pleased with speed of reimbursement and ease of filing a claim! THANK U
Insurer: Nationwide
By: Karyn
First class service!
First class service and customer service!
Insurer: Nationwide
By: BJ
Fantastic Response from insurance
Fantastic response and quick turnaround
Insurer: Nationwide
By: Nitin