Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion has always been there for us and our dog!
Trupanion has always been there for us and our dog! We will continue to use Trupanion now and in the future ??
Insurer: Trupanion
By: Florence
Reimbursement great but problems @ time
There was alot of confusion on the part of the VCA emergency animal hospital in Indio, ca, Trupanion and me. As soon as we knew our dog Allie had to go to emergency hospital I called Trupanion to see if we would have help. They did an emergency approval for $7000.00 and were so kind and wonderful on the phone. I asked them if they could pay the hospital directly and they said talk to hospital. The hospital said sure. But then said Trupanion got their plan of care but wouldn't send them any money at all until the final bill, even tho by this time our dog had cost thousands to treat and we had paid over our $1000.00 deductable. I called Trupanion and they said true...they won't pay til the final bill but I told them the hospital was hesitant to continue tests and treatments until something was paid. Neither side would change their stand on this. We were able to borrow money from our son and pay cash then we were reimbursed by Trupanion in several days. Unfortunately our beautiful girl died. It was very very hard to go through that and try to find a way to pay for her care at the same time. We thought we would have Trupanion to help us if anything like this happened so I was shocked. There should be a way partial payments can be made if a pet continues to be hospitalized. My daughter has wonderful things to say about Trupanion's help for her dog and except for this we have been happy with it. Maybe someday we may have another dog and we will definitely use Trupanion.
Insurer: Trupanion
By: Debbie
Your Pet is a Family Member
Ginger Snap has gone through cancer surgery, during her chemotherapy she was in intensive care two times. 4 years to the week later the cancer returned and my heart breaks with the pain of losing my 11 year 4 months Siberian Huskey pal Ginger Snap. Through it all Trupanion has covered our financial walk as well as quick notes of thought and encouragement. There has not been a person with a dog or especially a new puppy that I have not stopped and told about Trupanion. You are a True Companion when most needed. Denise
Insurer: Trupanion
By: Denise
They are responsive friendly and have an efficient service.
They are responsive, friendly, and have an efficient service.
Insurer: Trupanion
By: Susan
Helpful and didn’t take too much time to respond.
Helpful and didn’t take too much time to respond.
Insurer: Trupanion
By: Julie
I've always had good experiences with Trupanion.
I've always had good experiences with Trupanion. Beth is a pleasant person to do business with.
Insurer: Trupanion
By: patricia
Great Service
Getting coverage with Healthy Paws was an excellent decision! I have 1 dog, and 2 cats, all covered through them. Not only does it give me peace of mind to know my fur-babies will be taken care of in the event of injury or sickness, but I can do so at an affordable price. When one of my cats had to go to the ER recently, I was devastated. After all was said and done, I was able to submit a claim for reimbursement, which was reviewed in a timely manner. They provided step by step updates so I knew the status of my claim and I was able to check the process via their website/app. Once approved, I received the check quickly and they even followed up to see how my little guy was feeling! They are very caring and responsive. The guidelines of the policy are also laid out so the policy owner knows and understands what is covered and what is not. I am very pleased with policy options available/monthly rate, the coverage itself, and my experience with the customer care team.
Insurer: Healthy Paws
By: Michelle
Fabulous company that gives me so much peace of mind.
I’m happy to have Nationwide insurance for my dogs. It’s comforting to know that all my dogs needs are covered. Quick payments and great customer service too!
Insurer: Nationwide
By: Karen
Coverage and claim process is very impressive.
I have been very pleased with the coverage provided by Nationwide. I am really impressed with the streamlined and fast claim process in place. The only thing I would suggest is providing a means to contact a claim representative directly if there is a question. An email contact would be great because it may not always be convenient for a phone conversation. Thank you.
Insurer: Nationwide
By: MG