Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent company to work with
Exceptional customer service and super quick claim reimbursement. Our cat had major hip surgery and Healthy Paws processed the claim within 24 hours of receiving it. Every experience with them has been excellent.
Insurer: Healthy Paws
By: Susan
I wish my health care insurance was this good!
Thank you for being such a great company to work with. The app makes it easy to submit a claim. I appreciate your help in caring for my dog.
Insurer: Nationwide
By: Cheryl
They are pretty useless... can’t even get a dogs teeth cleaned
They just withdraw my money out without statements or notice, and take days for estimates. Their “member center” has hardly any pertinent information without looking everywhere. The customer service is fake and condescending. Dogs need their teeth cleaned. They don’t cover anything. Don’t use this company.
Insurer: Hartville
By: Diana
Customer service was great!
Customer service was great!
Insurer: Prudent Pet
By: Jessica
Courteous
Glad they called me when they did. I was trying to remember what/who needed to call. Very courteous clerk.
Insurer: AKC
By: Neil
Response was very slow and we were not notified that vet had not submitted all required documentation until claim was about to be closed.
Response was very slow and we were not notified that vet had not submitted all required documentation until claim was about to be closed. Vet claimed all had been submitted and had to resubmit.
Insurer: Trupanion
By: Alison
Great experience.
Very easy claims process. I didn't have to worry about what would get covered as Trupanion is very upfront with the entire process.
Insurer: Trupanion
By: Anthony
My interactions with Trupanion personnel have always been friendly and professional.
My interactions with Trupanion personnel have always been friendly and professional.
Insurer: Trupanion
By: Francine
Patrick was so patient with me and explained everything in detail and sent me the proper forms.
Patrick was so patient with me and explained everything in detail and sent me the proper forms. He even listened to me as I vented about my pet issues. A Wonderful experience with Trupanion customer service as always!
Insurer: Trupanion
By: Bri