Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent Customer Service
I love the ease of submitting claims and how soon the claims were processed and paid.
Insurer: Nationwide
By: Rachelle
Outstanding service and straightforward policy coverage
Dog owners for 30 years, we never had pet insurance before last year. We had occasionally checked out other pet insurance plans and decided against them. Last spring we adopted a pup from a rescue agency that recommended Healthy Paws to us. After reviewing coverage options, we decided to try it for a year and signed up. In March, our pooch dislocated his right patella and tore a ligament. This required expensive surgery to repair. We were very pleased with how easy it was to file a claim with Healthy Paws and how quickly it was processed. We appreciated the excellent communication from the members of the Healthy Paws team regarding the claim. We have also valued the warm tone of the emails and the kind words expressed about our pooch. We will be continuing with Healthy Paws!
Insurer: Healthy Paws
By: Michele
Thank you for caring about my 4 cats, all insured with Ya'll!
Great care and service!
Insurer: Nationwide
By: Mrs.
Nationwide Pet Rocks!
This insurance is amazing. It was easy to sign up, and it is easy to submit claims and get reimbursed. I have been referring everyone to this service.
Insurer: Nationwide
By: Kayla
Our experience with your services have always been consistent, professional, and processed in a timely manner. Awesome!!!
Our experience with your services have always been consistent, professional, and processed in a timely manner. Awesome!!!
Insurer: Nationwide
By: TROY
"BLESSING" DISAPPOINTED! that you stopped reimbursing for Hills I/D Digestive Care Prescription Diet canned food IMPORTANT!
Per Dr. Eby at Northern Animal Clinic in Midland, MI: "Sasha Rose needs to Hill's Prescription Diet I/D canned food for her digestive tract & terrible allergies. You did reimburse for it, and somebody at you office advised me recently that last September (2019) I approved a change in her coverage. I WAS NOT AWARE OF IT. I will keep the insurance, especially for costly injury repairs., etc. Thanks for asking: The broken toe is fully recovered. PLEASE RECONSIDER MY COVERAGE AND REIMBURSE FOR THAT HILL'S I/D FOOD SHE NEEDS. Thanks, Naomi K. Haebler, nkh41495@aol.com PO Box 274, Sanford, MI 48657 989-687-2487 or 989-600-8340
Insurer: Nationwide
By: Naomi
A lifesaver
Truly am thankful for having Nationwide Pet Insurance! Thank you!! Fast to pay claims and easy to submit them too.
Insurer: Nationwide
By: Kerri
Nationwide meets all my expectations.
Nationwide Pet Ins. seems to be a very efficient and competent company.
Insurer: Nationwide
By: Larry
Best Pet Insurance Ever!
The kindest and most thoughtful customer service and worth every penny for peace of mind and knowing my pooch is taken care of in an emergency or otherwise. Best decision is to insure your pet and no one is better to do that with than Nationwide. Claims are processed and paid in no time and you can always get someone on email or phone if you have any questions. Thus far it’s been a fantastic experience and saves me money on my vet bills in the long run. I’m so glad my vet recommended Nationwide.
Insurer: Nationwide
By: Sharon
Easy to file a claim and get your reimbursement quickly with no confusion.
I find this company easy to deal with and very reliable.
Insurer: Nationwide
By: Kelly