Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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I really appreciate the ease of filing a claim
While it took a bit to initially sign up for the Insurance 2 years ago since that time all the claims have been processed very quickly with very little issues. I really appreciate Nationwide. I have also referred several other people to Nationwide's Pet Insurance. Thank you
Insurer: Nationwide
By: Kevin
Complete awesomeness
These guys rock! From the start of the sign up of our dog onto the plan to each claim we've had, everything is super smooth and easy to work. Even had an email exchange with a very nice claims person asking for additional documentation. Super friendly, helpful and most importantly, personable. Yes, that makes a huge difference with me dealing with companies, especially insurance companies that can be so stuffy.
Insurer: Nationwide
By: Craig
Excellent service, ease of use
Excellent service, ease of use
Insurer: Nationwide
By: Tim
Your support was wonderful
So easy to submit the claim. Very fast response but best of all was the customer representative that helped me through this process and the ability to get Myck the best care which saved his life. Thanks Dr Bassham. Dr Guoan. And Jaye from Healthy Paws
Insurer: Healthy Paws
By: Karen
Why didn't I get this sooner?!
This Healthy Paws policy is the first pet insurance I have ever owned. I recently submitted a claim on my 5 year old Malinois who suddenly didn't want to eat or play anymore. This required x-rays, blood tests, ultrasounds and lab tests. Filing the claim couldn't have been easier...click on a link and upload the bills. Later that same day I received an email that the claim had been received and was being processed. Two days later another email that the claim was complete. Two days later a reimbursement check in the mail. A day or two later a follow-up email checking on how my dog was doing and wishing her well. I wish my own health insurance company was as efficient and caring!
Insurer: Healthy Paws
By: S
Execellent
Awesome wellness plan and customer service. Claims are process very quickly.
Insurer: Nationwide
By: Tira
Amazing customer service
I spoke to several different pet insurance companies, but ended up going with Embrace. Most companies treated this simply as a transaction, but Shannon from Embrace treated this is if the pet was her own. She walked me through everything (what was covered, what is not, what are next steps, etc). This was my first time doing pet insurance, and would highly recommend
Insurer: Embrace
By: Branden
Thank you, Embrace. Great customer (and pet) service.
Great service and care for my active Boston! Thank you.
Insurer: Embrace
By: A.
Great and Stupendous!!!!
I am very satisfied with my pet insurance! Responses to claims are efficient and fast. Responses are handled proficiently and professionally. I have referred people to you but I cannot answer for their response. I think you do a tremendous job , so keep up good work.
Insurer: Nationwide
By: Pamela
Every staff member I've worked with at Trupanion is always so helpful!
Every staff member I've worked with at Trupanion is always so helpful! They are prompt with their responses to emails and processing claims couldn't be quicker and/easier!
Insurer: Trupanion
By: Tiffany