Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Customer service was great!
Customer service was great!
Insurer: Prudent Pet
By: Jessica
Courteous
Glad they called me when they did. I was trying to remember what/who needed to call. Very courteous clerk.
Insurer: AKC
By: Neil
Response was very slow and we were not notified that vet had not submitted all required documentation until claim was about to be closed.
Response was very slow and we were not notified that vet had not submitted all required documentation until claim was about to be closed. Vet claimed all had been submitted and had to resubmit.
Insurer: Trupanion
By: Alison
Great experience.
Very easy claims process. I didn't have to worry about what would get covered as Trupanion is very upfront with the entire process.
Insurer: Trupanion
By: Anthony
My interactions with Trupanion personnel have always been friendly and professional.
My interactions with Trupanion personnel have always been friendly and professional.
Insurer: Trupanion
By: Francine
Patrick was so patient with me and explained everything in detail and sent me the proper forms.
Patrick was so patient with me and explained everything in detail and sent me the proper forms. He even listened to me as I vented about my pet issues. A Wonderful experience with Trupanion customer service as always!
Insurer: Trupanion
By: Bri
Nyssa was so kind compassionate and helpful.
Nyssa was so kind, compassionate and helpful. My claim was submitted and processed quickly. Phone wait was brief.
Insurer: Trupanion
By: Justine
She was very professional and accommodating
She was very professional and accommodating
Insurer: Trupanion
By: Anthony