Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Trupanion, a pet mama’s best investment!
Quick response as usual. Love Trupanion!
Insurer: Trupanion Canada
By: Myrna
Maggie Golden
Experience was well. Fairly easy to fill but I am still not that familiar with submitting claims. Would be a lot easier if you could direct submit through the vet office like I do for my medical. Response was prompt.
Insurer: Trupanion Canada
By: Heather
Pleased with Trupanion’s help
We received kind and compassionate assistance from Trupanion throughout our pets life.
Insurer: Trupanion Canada
By: Stan
Amazing Vet
Our vet submits the claim information for us. It is a very nice personal touch that we greatly appreciate!
Insurer: Trupanion Canada
By: Angela
Best Pet Insurance Ever
You are greatest!!!
Insurer: Trupanion Canada
By: Beverley
5 stars hands down!
Customer service has been absolutely terrific each time I've called. Their all 5 STARS HANDS DOWN!!! I appreciate EXCELLENT Customer Service. Great job to reach lady that's helped me!!!
Insurer: AKC
By: David
best
always wonderful...never had a bad experience ?? thank you always
Insurer: Trupanion Canada
By: Marija
She was very helpful and understanding.
She was very helpful and understanding. Also very friendly.
Insurer: Trupanion Canada
By: Fiona
We have had nothing but great service from Trupanion.
We have had nothing but great service from Trupanion. When our little cat was diagnosed with a congenital heart problem we didn’t know if she would be covered for it, but Trupanion covered all of her expensive medications and tests. It would have been an overwhelming expense without insurance. The submission process is easy and straightforward as well. I suggest all of my friends with pets look into getting coverage.
Insurer: Trupanion Canada
By: Stephanie
She was very friendly!
She was very friendly! I had an interaction with someone before and sadly that person wasn't very friendly but Elena was great.
Insurer: Trupanion Canada
By: Sarah