Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Highly Recommend Nationwide Pet Insurance
We would highly recommend Nationwide Pet Insurance. As a recent sudden illness, our dog required emergent treatment for a few days. Before he was 100%, we had already received confirmation of electronic payment of his claims! Love that you can upload the invoice electronically and request payment. With the documentation, our invoices were promptly approved and payment issued. It was one less thing we needed to worry about!
Insurer: Nationwide
By: Jedi
I appreciate your fast claims service and concern for our pets
Nationwide Pet is very quick to respond to claims and cares about your pets. My claim was taken care of in a couple of days- fantastic service. I appreciate the associates at Nationwide Pet who are working so hard. There was not a delay in service even amidst these trying times with Covid-19.
Insurer: Nationwide
By: Sue
You guys rock! !
We’ve gone through a few health issues with our two Boxers. Ultimately, we lost one of them & the team at Nationwide was so compassionate & helpful to us during the situation. The claims process is super simple & payment processing goes quickly. I recommend Nationwide to friends & family on a regular basis. You won’t be disappointed with the service they provide.
Insurer: Nationwide
By: Tracy
great service
great service, would recommend to others
Insurer: Nationwide
By: farinaz
Excellent experience
We rescued our 8th dog about 1 1/2 years ago and decided to try pet insurance. Neither of us had high hopes but our vet admin spoke very highly of Nationwide. Last year our pup had a bout of pancreatitis and wound up in the hospital for 3 days of treatment. Nationwide paid the claims within 24 hours and it couldn't have been easier. They paid exactly what our policy stated and we could spend our time nursing our fur baby back to health. Gave us peace of mind. Any time I have had a question, the Customer Service employees are terrific and very helpful. We are so glad we purchased our pet insurance from Nationwide.
Insurer: Nationwide
By: margo
I was provided with a fats professional service
Stevie got sick, I took him to the vet the same day and submit my claim also the same day, two days later I receive dan email from you that the check was on the mail. Excellent service, keep it up!
Insurer: Nationwide
By: Amelia
Healthy Paws has been a very wise investment
I bought insurance from Healthy Paws while our dog was just a few months old. We have benefitted from this insurance substantially - a very wise investment. If nothing else, it just helps to pay a little every month rather than getting big bills all at once. But healthy Paws has paid on almost every claim with speed and efficiency. I will always buy pet insurance in the future with any new pet. And healthy paws is my goto provider.
Insurer: Healthy Paws
By: Bert
THE BEST PET INSURANCE
I'm not sure why it took me so long to get pet insurance but it's the best decision I have made and with Nationwide! Nationwide makes it very easy to file a claim online and they are a first rate - professional company. And I cannot believe how quickly Nationwide pays on the bills I submit to them. I tell everyone to use Nationwide and I myself would never use any other company. I am completely satisfied.
Insurer: Nationwide
By: Debby