Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Fast pay on claims
I have piece of mind knowing that my pet in insure with NationWide. Nationwide makes easy to file claims and fast in paying claims. I recommend anytime to my friends and family.
Insurer: Nationwide
By: Maria
I love this company!
It is so nice that Nationwide is there. Always a very fast repayment, and very pleasant people, most helpful
Insurer: Nationwide
By: Candace
Simple process, appreciate the app.
Having the app makes processing claims SO SIMPLE. I can snap a picture of the invoice and process claim within minutes, all from my phone. The reimbursement period is very quick and that is very much appreciated. When I've had to call customer service about questions on claims, the representatives have always been professional and informative. Glad to have Nationwide Pet Insurance.
Insurer: Nationwide
By: Jen
Excellent Coverage & No Hassle Reimbursement
I've had many claims with Nationwide and they always pay with no argument and no hassle. The coverage is fantastic. I've heard many stories from friends who put in a claim with other pet insurance companies only to discover that their claim was denied and the coverage had many exclusions. I have never had this kind of experience, Nationwide has exceeded my expectations.
Insurer: Nationwide
By: Anne
Wonderful to work with!
I was so happy with how quickly Arya’s claims got approved, which was a huge help during this time. Arya is on the mend and we are so thankful to have nationwide.
Insurer: Nationwide
By: Ruthie
Trupanion is no fuss pet insurance
I have had Trupanion for over 10 years now and have used Trupanion on two of my three dogs. Both dogs had torn CCL’s. Trupanion covered as they stated they would, 90% of the bill. They made sure that I sent all paperwork related to the injury so that I got compensated for all the separate costs. Their phone team was very polite and also asked about my dogs. You can elect to have Trupanion send the check to you, or to your vet. They assisted me at every step and it was all very hassle free. They have encouraged me to also send any vet bill to them as you never know when something could happen and those other bills could possibly be applied to your deductible. I have recommended Trupanion to everyone I know who has a pet. It is a good feeling knowing I can get my pets any medical procedures they need without having to worry about the cost.
Insurer: Trupanion Canada
By: Dave
Fast and efficient
So grateful to have this insurance! Saved me a pretty penny and have me a lot of peace of mind when my pet was sick. Not only was the claim process quick and easy but I got my reimbursement in an efficient manner as well. Plus the staff checked in on us after our vet visit to make sure all was well.
Insurer: Healthy Paws
By: Hannah
Very fast and fair claim processing
You have made it very easy to submit claims. Claim review and reimbursement easy so I can concentrate on helping my best friend feel better!
Insurer: Nationwide
By: Tina
Figo Pet Insurance is the Best
Our 11 year old, Golden Retriever, Libby, started throwing up black one day so I took her to the vet the next morning and found out she had tumors on her spleen and a tumor in her stomach near her esophagus. We brought her to an emergency vet on the recommendation of our vet so we drove the two hours to bring her there. She was hospitalized for three days, received a transfusion and multiple tests. The emergency vet suggested we bring her to the oncology department at our state university, another 5 hours away. We took her there and they felt that they could do surgery and get the cancer out. They did the surgery and removed the spleen, and tumors unfortunately they did not close up her stomach completely so it caused her to get septic. They went in and repaired it but her organs started to shut down and she had to be euthanized. After all was said and done we had paid over $18,000 between all of the vets. I turned in my claims and within 7 days the money was in my account. I was nervous that they wouldn't pay but they were great. When I called to cancel her policy, they were very kind and within a few days I received a hand signed card in the mail. I would recommend them 100%!
Insurer: Figo
By: Kerry
Quick & Easy Reimbursement
Nationwide has been such a help throughout my kitten's first year! Submitting claims is so easy and reimbursement is always surprisingly quick!
Insurer: Nationwide
By: Sophie