Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Healthy Paws makes it so much easier to get my dog the care she needs.
My dog has a very sensitive stomach and is on a prescription food. She can go weeks and be perfectly fine, and then suddenly, we are in the ER for pancreatitis or something almost as bad. It's always a dramatic change, and it's extremely stressful because we can't always pinpoint what happened. But having pet insurance has made a huge difference, and Healthy Paws has responded quickly to every claim. I can take a photo of the receipt with the itemized lists of treatment/tests, and I usually just upload from the car before we even leave the office. In the three years we've had our dog, we've *always* met the yearly deductible and monthly fee, so she's clearly a dog who needs insurance. :) Healthy Paws has given us the ability to care for her quickly and without worrying too much about costs.
Insurer: Healthy Paws
By: Chantel
Supportive and helpful during a difficult time
We have had pet insurance for our dog for many years, but it wasn’t until she became elderly and her health began to decline that you guys really began to support our family and through this difficult process. Thank you
Insurer: Nationwide
By: Gina
Easy to apply and fast to receive claims
Nationwide has improved the time to receive claims. It takes only a few days to get approval. Super easy to submit claims using VitusVet. Overall, very pleased with this service.
Insurer: Nationwide
By: Larry
Excellent Coverage and Easy to File Claims
Nationwide provides excellent coverage and their partnership with Vitus Vet to file claims makes filing claims a breeze! Claims literally take less than 2 minutes to file. Knowing that I am fully covered made my decision to have a major knee reconstruction surgery on my dog done a no brained and removed the stress of worrying about how I would pay for it.
Insurer: Nationwide
By: Stephanie
more electronic communications vs. paper mail
Overall, the process through VitusVet is easy and convenient. However, for this claim you asked for additional information and instead of doing so via the app or email, you sent a letter in the mail. It seems that the entire process should be able to be completed online. Also, it did take a while although during this crazy, unprecedented time, it's to be expected.
Insurer: Nationwide
By: Mara
Very pleased with your response and process.
I am very pleased with the response and reimbursement when I filed my claim.
Insurer: Nationwide
By: Elaine
We love our pet insurance and recommend you to all of our friends.
Very happy. We've been with you for many years and have had no complaints. Very happy with the service and turn around times for the claims. We do recommend you to others every chance we get. thank you for caring and taking care of our pets.
Insurer: Nationwide
By: Barbara
We appreciate you being able to pay claims quickly!
We originally started with VPI and the policies were quite restrictive....now that it's Nationwide we have much better policies and the claims are being processed very quickly.
Insurer: Nationwide
By: Judi
You Always Come Through for Us
Thanks to you, our dog has been able to receive the best care possible. Your help with covering the expenses through his time with us has been so appreciated. Anyone considering this insurance should go ahead knowing that you will be there when needed.
Insurer: Nationwide
By: Carol
Nationwide Pet Insurance Is Outstanding!
Nationwide Pet Insurance has outstanding major medical coverage! I compare the cost of premiums every year, and their premiums are always the lowest I find. I have also found their customer service to be excellent. My last claim was completed and the payment deposited in my bank the same week that I filed the claim. I love the new online claim submission option!
Insurer: Nationwide
By: Karen