Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


May 15, 2020

great service

Pati was so helpful and very informative . She made it so easy and convenient. I had shopped around many different pet insurance company’s hands down prudent was the best choice .

Insurer: Prudent Pet

By: Leeann

Useful
May 15, 2020

He was helpful and answered all of my questions.

He was helpful and answered all of my questions.

Insurer: Trupanion

By: April

Useful
May 15, 2020

Information provided to me was excellent

Information provided to me was excellent

Insurer: Trupanion

By: Chris

Useful
May 15, 2020

I always get a human when I call.

I always get a human when I call. And that person is always professional friendly and helpful

Insurer: Trupanion

By: Norman

Useful
May 15, 2020

I have been extremely happy with the assistance I have received.

I have been extremely happy with the assistance I have received. I will always have Trupanion insurance for any dog I may own

Insurer: Trupanion

By: Jennifer

Useful
May 15, 2020

The reason why I choose a 10 is Trupanion really does care for their customers and their fur babies.

The reason why I choose a 10, is Trupanion really does care for their customers and their fur babies. I had two claims with no issues, the service is so convenient! If anyone is looking for pet insurance, Trupanion is the way to go!

Insurer: Trupanion

By: Tricia

Useful
May 15, 2020

Customer service is always very caring and helpful

Customer service is always very caring and helpful

Insurer: Trupanion

By: Patty

Useful
May 15, 2020

Great service.

Great service. Polite and friendly

Insurer: Trupanion

By: Abbi

Useful
May 15, 2020

She was very polite.

She was very polite.

Insurer: Trupanion

By: Ben

Useful
May 15, 2020

All my questions were answered completely and was satisfied with my service.

All my questions were answered completely and was satisfied with my service.

Insurer: Trupanion

By: Regina

Useful

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