Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Nationwide Pet Insurance is AWESOME
Nationwide pet insurance is the best decision we could’ve made for our dog. We don’t have to make any hard financial decisions when deciding the best treatment options for our fur baby. Customer service is personable, accessible, and truly cares about my pet. Especially when I called crying from my vet’s office to ask about coverage! The claims process is unbelievably easy. We just adopted another puppy and the first thing we did was sign him up for Nationwide pet insurance.
Insurer: Nationwide
By: Hayley
You are the best.
You are quick, efficient and dependable.
Insurer: Nationwide
By: Samala
Nationwide provides great service both on the phone and through the website!
We have had five pets insured by Nationwide over the years and have had consistently good experiences. Even during the pandemic, it has been easy to connect with a real person on the phone to get our questions answered! The claims process on the website is quick and easy and we get our reimbursements right away.
Insurer: Nationwide
By: Meg
Clear documents, fast claim response
I am happy that I was provided with clear documentation about what was and want covered as part of my claim. Everything was pretty easy to read as far as insurance goes, and the response to the claim was faster than I had anticipated.
Insurer: Nationwide
By: Jacob
So far I love this insurance - so easy to submit a claim, and within days it's in my bank account!
Excellent service - great benefits - Very happy with my purchase for my puppy!
Insurer: Nationwide
By: Maryann
So far very pleased with service
Since Jagger is under a year old I never thought I would have to use this insurance as much as I have. I've had many claims for the same issues Jagger is having. There were a few claims that needed MUCH more information (like detailed reports from the beginning) and after submitted them there were finally paid. But when you need to resubmit, it is very confusing on where to send them. I didn't know if I had to mail them in, if I need to fax to another number, or submit the same way I had been. That part was very confusing. Anyhow, I am very happy thus far with the level of service at National Wide. Thank you.
Insurer: Nationwide
By: Julie
Best
Excellent to do business with. No problem filing claims.
Insurer: Nationwide
By: Tracy
Claims and Info
Filing claims and receiving info has been wonderful
Insurer: Nationwide
By: Tiffany
Over all good experience
The only issue i seem to have is I will provide all the proper paperwork and then I call bc I get an email stating the claim is waiting on more information. When I call the information they are requesting is usually there so I'm confused why some people can see the paperwork while others seem to not be able to
Insurer: ASPCA
By: nicole