Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Peace of mind
Never regret having this insurance... gives great peace of mind and everything is covered just as I was told and payment refunds are quick and simple
Insurer: Nationwide
By: Colleen
Simply Amazing!
I have to say that getting insurance in the first place for our new kitten, I was a bit unsure if it would be worth it. As my kitten was a rescue, insurance has come in handy numerous times. Nationwide has been such a blessing. Their response time after claim submit gal is unreal. I get a response within 2 business days and payment 2 days after that. I am beyond pleased. And just recent I received an email from the company asking how he was doing since he has been hospitalized recently for an infection. Can’t say anything bad about this company!
Insurer: Nationwide
By: Tiffany
Great experience with HealthyPaws
Our dog has had a variety of health issues in her short life so far, and Healthy Paws has always been fair, reasonable, and speedy. We are very glad to have subscribed.
Insurer: Healthy Paws
By: Matt
easy claims
Very easy to submit claims, and receive payment. I was worried that they would find a way to deny my claims, but they were approved without question. What a relief. Thank you
Insurer: Nationwide
By: Cindy
Best purchase ever!
I'm so thankful I decided to purchase pet insurance when we got our puppy. Filling a claim is very easy and processed quickly. Best decision ever!
Insurer: Nationwide
By: Denise
Great customer service
We just joined and so far their customer service is excellent.
Insurer: Prudent Pet
By: Lisa
Thank you for working for us
Chelsea was awesome in directing me to the best products available for my boys. THANK YOU FOR WORKING FOR US RIGHT NOW!
Insurer: AKC
By: David
Cavalier lover
The only difficulty I had was finding a phone number to speak to someone in person. I found phone numbers but none connected to anyone.
Insurer: Trupanion Canada
By: Anne
Recent Experience
Caring and compassionate staff. Quick payment of claims
Insurer: Trupanion Canada
By: Mary
Happiness is a totally pleased customer.
Your methods of dealing with customers is absolutely perfect. We couldn’t be more pleased. Thanks for every thing. Lyndon &Joan Foster
Insurer: Trupanion Canada
By: Lyndon