Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great peace of mind, fast claim processing - I am sooooo glad we have the comprehensive plan
Great peace of mind, fast claim processing - I am sooooo glad we have the comprehensive plan. They are there to help for preventative and treatment. Pet help line, quick, easy, knowledgable and professional .Wev'e never been let down by them
Insurer: Nationwide
By: Susan
The best comprehensive insurance that me and my pet could have ever asked for
Amazing customer service and always prompt and very helpful. No long hold and wait times. 24/7 vet helpline is such a great perk as well. I love the ease of submitting claims and receiving online reimbursements without waiting for paper checks and claims in the mail. Highly recommend!!
Insurer: Nationwide
By: Tamara
Great service!
We have been very satisfied and happy with the level of service, phone assistance regarding questions, and efficiency.
Insurer: Nationwide
By: Mary
Professional and caring
The service rendered was quality customer service. The assistance was clear, concise and comprehensive.
Insurer: ASPCA
By: Malachi
Great service
Very easy to use and excellent customer service. No complaints
Insurer: Nationwide
By: Joshua
Nationwide helps me take better care of my furbabies!
Zoey is finally heartworm free. Many owners have to give up their beloved pets bc the treatment is so costly. I didn’t have to worry bc she’s covered by nationwide. The claims process is so easy and anytime i’ve Had questions, the service is stellar!
Insurer: Nationwide
By: Melissa
Thankful for Nationwide
I took out pet insurance on both of my dogs way back when they were younger and had no health issues- thinking 'if something big happens it will be worth it'. Well fast forward until they turned 8 and 9 and they were BOTH diagnosed with cancer. One with a very aggressive terminal form of cancer (requiring a toe amputation and palliative chemotherapy), and the other with a cureable form that required surgery and close monitoring. If it weren't for nationwide I don't know how I could've possibly afforded to provide my pups the care they needed. Feeling so grateful that I chose Nationwide for my pet insurance company!
Insurer: Nationwide
By: Mickayla
Very worthwhile!
I’ve had insurance for both my dogs with Nationwide since I adopted them. In my experiences nationwide has been fair, processed claims quickly, and shown real empathy and care in their customer service.
Insurer: Nationwide
By: JOHN
Excellent service from Trupanion
Trupanion is a great company to work with. Their policies are straightforward and easy to understand. They process claims very quickly and are always pleasant on the phone if you need to talk to someone. Also, and maybe even most important, the premiums are affordable! All 3 of our dogs were seniors at the time we enrolled them.
Insurer: Trupanion
By: Stella
Nationwide makes it easy
Nationwide makes it quick and easy to file the claim and the funds were reimbursed quickly so I could keep the focus on my pet and nothing else!
Insurer: Nationwide
By: Mike