Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Fast and efficiant!
I was very pleased with the fast service I received after my latest visit to the Vet ER. They made the process less stressful during a stressful time. Thank you!
Insurer: Nationwide
By: Erica
Quick and Easy
I love how easy it is to start a claim, and have been amazed at the quick turn around time for receiving reimbursement! Our plan coverage is amazing and the peace of it provides my family is better than I can describe. Customer service is EXCELLENT!
Insurer: Nationwide
By: Charrise
Excellent and timely service.
We are very happy with the coverage and the service. The online option to submit claims and the direct deposit are both very convenient. Grateful my friend recommended NationWide
Insurer: Nationwide
By: Karla
Great insurance provider
I am very satisfied with my decision to leave my previous pet insurance provider and use Nationwide. It has been a very stress-free process to submit claims and the time frame for receiving refunds has been quick for the most part. The agents are very responsive and the website/phone app are user friendly.
Insurer: Nationwide
By: Kathrine
Very grateful for Nationwide
I wish you insured people too! Nationwide has been nothing but smooth sailing since I initially signed up my two dogs. I am grateful that we will be there for them should anything big happen. The hotline is probably my favorite part and definitely puts me at ease knowing they’re well taken care of.
Insurer: Nationwide
By: Meyghan
Great value for coverage and easy claims process
I would recommend Nationwide Pet insurance. I belong to several Facebook doggie groups and I always let folks know about the great value, service, claims process and fast easy payments directly deposited into my account. No issues at all. Best experience.
Insurer: Nationwide
By: Shelly
Medical records and claim submission
Nationwide has always been great with Bailee through her seizures but I am running into problems with Duncan. I submitted claim for tick borne disease ($459.00) and was reimbursed $105. I then submitted medical statement from doctor and still have not received review answer. The vet's office does not provide medical reports but they indicate they would be happy to supply to carrier upon request. How can I make claim submission easier?
Insurer: Nationwide
By: Nadine
Best Pet Insurance
I have 3 Great Danes insured with Nationwide and they have been awesome paying claims I have submitted. Even ones that needed to be reviewed were done within a timely manner. I 100% recommend this pet insurance to all my Dane friends.
Insurer: Nationwide
By: Ashton