Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent transistion
Transistioning from a catastrophic plan to Nationwide has been easy for our dog Shelby. Thank you for the service!
Insurer: Nationwide
By: Jennifer
Getting Pet Insurance is one of the best things I ever did, Your Service is exceptional
I tell everyone I know that this is a great company and provides great service to me and my pets. So glad that my company provides a discount and allows for payroll deduction.
Insurer: Nationwide
By: Maggie
Great Service
Haven’t had any issues with Nationwide. Filing a claim is so easy and pretty quick!
Insurer: Nationwide
By: Pam
Easy filing, quick resolution
It was seamless- I scanned and uploaded my vet invoices and the check arrived a week later. Highly recommend!
Insurer: Nationwide
By: H.
Great turnaround & explanation of coverage
Great turnaround & explanation of coverage
Insurer: Nationwide
By: Cindy
Excellent Customet service and they pay on a claim quickly
I have used Healthy Paws Insurance for two dogs for a total of 5 years. In both cases, HP has delivered on what they say. It was easy to talk to someone who,patiently, listened and answered all of my questions. Additionally, the claim processing is quick and typically processed within a week with a check received shortly after completion . This is excellent and consistent Customer Service . I encourage my friends to use Healthy Paws for the pets!
Insurer: Healthy Paws
By: Amy
Great quick service for claims
Very quick service with claims from processing to payout and make the filing process easy and understandable.
Insurer: Nationwide
By: Laura
I am grateful for my coverage and for how NW Pet supports me and my Pet.
I am very happy with Customer Service, my claim handling etc. My only bit of constructive feedback is related to prescription refills. The two vets that I work with, their software does not print my dog's name on the receipts. This is only for refills, and this results in these get denied. The vets will not change their systems as it is costly.
Insurer: Nationwide
By: Tamica
Worst experience ever
My dog doesn't have any pre-existing conditions and still puts it as a pre-existing condition. The customer service rep couldn't answer simple questions and simply said I don't know.
Insurer: Nationwide
By: Susan
VP HR and Administration
Claim process still very manual - why not implementing an online form and submission process? Also, I have being trying to update my address and contact information for the claim form for months with no reply so far.
Insurer: Nationwide
By: Raquel