Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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You guys are great!!!!!
I am very happy with Nationwide. I would strongly recommend this company to anyone I know that is looking for pet insurance....
Insurer: Nationwide
By: sandra
Quick and easy
Nationwide pet insurance has been such a great product for our family. The claims process is so simple and the payment on claims is very fast.
Insurer: Nationwide
By: Kristina
One of the great American companies
So responsive and accurate. Speedy claim processing!
Insurer: Nationwide
By: Darlene
Grateful for Nationwide Pet Insurance
I'm so happy to have the benefit of pet insurance through Nationwide. They have come thru for me and my dog who is now inching towards 11years of age. Thank you for great customer service- even during C-19.
Insurer: Nationwide
By: Tourang
Lifesaver
Nationwide has been a lifesaver. Rosie is our first pure breed Dog and the first puppy under a year we’ve ever adopted. From surprise pneumonia and stay in hospital to cherry eye surgery and wellness visits in between all in the first year Nationwide was there making our decisions easy to provide her the best care possible.
Insurer: Nationwide
By: Brenda
Very Happy
I have been very happy with the service that I have received. Claims have been paid very efficiently. My only real concern is the last premium increase was very high. If this trend continues I may have to switch to a different company.
Insurer: Nationwide
By: Paula
Nationwide did a great job on several levels
We had an ongoing medical issues that lasted about six weeks with our dog, and where running out of ideas with our local animal hospitals. I took advantage of Nationswide program where they offer a free veterinary advice online or on the phone, to help get an independent opinion on what we should do next. Their veterinarian team was actually very helpful. We ended up taking the dog to a specialist who corrected the problem. I found Nationwide was great and processing the claims,and the money was in my account 72 hours after I submitted the claim online. They deliver a good product, and also like that the people you talk to show empathy for what you're going through, and that's really appreciated as well. Thanks Nationwide
Insurer: Nationwide
By: John
Trupanion Pet Insurance - Everything is deemed pre-existing
You can be assured that, even with the full support of your pet's own veterinarian, your claim will be labeled a "pre-existing condition", based on minor "symptoms" or even a mention of what conditions could befall your specific breed of dog in the pet's previous records. The Trupanion vets and diagnosticians completely dismissed the medical opinions of my pet's own veterinarian. Her letters and communications were rational, logical, ethical, and requested that my claim be honored (for a one time surgery which will cost many two thousand dollars) - only I can't afford that so he will continue to suffer and fight to breathe. He's only two years old. They will continue to take $60.00 a month from you (until they increase it as your pet gets older) with no problem though.Trupanion's policies are crafted and worded to support denial of many claims. Trupanion review sites where customers can offer transparent reviews contain overwhelmingly bad reviews, many stating the same issues over and over. They are selling not only pet insurance, but the assurance for pet owners that expensive chronic conditions will be covered (at 90%). This allows many of us to afford a pet or a rescue pet even if we don't have thousands of dollars extra per month to pay for vet bills. The assurances are false. Trupanion generates framed "success stories" which veterinarians display in exam rooms. These include one that touts payment for a brachycephalic stenotic nares surgery. Obviously this a pre-existing condition that the puppy was born with, and Trupanion advertises full coverage for corrective surgery for this patient. These ads influenced my decision to purchase Trupanion pet insurance. Brachycephalic surgeries (including soft palate reduction and stenotic nares elargement is regularly and successfully treated by vets, but it costs a lot of money. Since I am not wealthy, this is exactly the type of situation I buy pet insurance for. My little boy will now live a short and somewhat painful life due to the Trupanion appeal denial, when he could have easily lived a long and painless life if Trupanion had approved any type of treatment. Trupanion is flooding the market with assurances and evidences of coverage, when this isn't going to happen. Their mission isn't providing necessary medical coverage for chronic pet conditions, but simply making money.
Insurer: Trupanion
By: Mike
Quick response and answer questions
quick review and answers questions timely
Insurer: Nationwide
By: ROSE
Best Pet Insurance
Fast resolution of claims. Personable and helpful customer service. Great company.
Insurer: Nationwide
By: Terry