Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Should cover more on the insurance, & definitely need friendlier customer service
Need friendlier customer service people & to cover more on every year maintenance items for your pet.
Insurer: Nationwide
By: Linda
BEST insurance EVER! Worth every penny
My bluetick Ruby, has had a rough patch THIS last year and Nationwide has been INCREDIBLE! Quick payment and the ease of submitting a claim is awesome! We love the Vitus vet app. I'm so thankful UCHealth offers this as a benefit for their employees at a great rate! THANK YOU!!
Insurer: Nationwide
By: Bonnie
Pet insurance is a must have!
We purchased pet insurance for our little girl soon after we adopted her (5 yrs. ago) and luckily have never had to file a claim until recently. Since it was our first, I spoke with an agent who walked me through the online process and it was an ease. After filing, I rec’d a confirmation and was able to track progress online. Within a couple of weeks I rec’d my check and it covered 75% of the bill! Insurance is one of those funny things in life. You forget it about it until you need it and when you do, you hope that it’ll work for you and in this case it did for us. I’m thankful for Nationwide and glad I had the foresight to purchase it years ago.
Insurer: Nationwide
By: Madison
Quick response time and nice people!!
I was totally impressed with your customer service and promptness with the claim! Thank you!
Insurer: Trupanion
By: Donna
Nationwide has been great!
Nationwide has been great to work within every dealing from the sign-up through each and every claim. I have been very glad I signed up when my pup was young! I highly recommend to new pet owners!
Insurer: Nationwide
By: DONNA
Great quick response!! Professional service!
Very pleased with customer service
Insurer: Nationwide
By: Andrea
Nationwide review and payment on claims is outstanding. Simple and
customer service, review, and payment on claims are all outstanding. Totally pleased with Nationwide
Insurer: Nationwide
By: Lorna
Quick and easy claims
The process to file and claim is so easy and quick. I like that they send notification that the claim had been received. Good communication on insurances part.
Insurer: Nationwide
By: Regina
Excellent
The service is great and the claim process is awesome.
Insurer: Nationwide
By: Inger
Very Supportive
Very glad I purchased Pet insurance thru Nationwide. They are always available when disaster strikes, day or night, process my claims with ease, and always follow-up when my dog(s) are sick. Love the coverage, and love the people behind the scenes.
Insurer: Nationwide
By: Laurie