Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Such an easy process!
Dealing with emergency surgery for our pup was stressful enough, not to mention expensive, and on top of it I was worried about how big of a pain it was going to be to submit a claim and how long it would take for reimbursement. This was our first experience filing a claim with Nationwide so didn't know what to expect but it was so easy! Filing the claim and supporting documentation through the app was a breeze and so quick. Then the claim was processed and reimbursement sent within just a few days of submission. I was so surprised as I expected it to take much longer. It was a great experience start to finish!
Insurer: Nationwide
By: Pam
Great Insurance Company
Nationwide is always there for us to help with our dog's claims. They are caring and efficient in handling claims. The insurance itself is wonderful, it is very easy to send claims in and the claim check is delivered quickly. They follow up to check on my dog's health after sick visits and are friendly and easy to deal with on the telephone. I highly recommend Nationwide pet insurance!
Insurer: Nationwide
By: Laura
super easy claims great turn around times
Great experience with Nationwide. Easy claim process, good customer service, quick reimbursement! I have very happy with Nationwide!
Insurer: Nationwide
By: Evelyn
FANTASTIC
Nationwide is the best thing that has ever happened to me and my pets. They are so helpful and so quick with responses and answers. My dog hasn't had the easiest life but Nationwide has done nothing but make it easier to get my baby the help he needs. I am very blessed to have found an amazing company that truly loves our pets!
Insurer: Nationwide
By: Jordan
They make is easy !
I am so grateful for the team at Healthy Paws, they make the process so easy compared to my previous dog insurance plan. Just a snap of the receipt in their easy to use app and your claim is paid! Thank you for making this process so easy!!
Insurer: Healthy Paws
By: Christopher
Nationwide is great insurance for our fur babies
Nationwide customer service has been awesome for our 2 current babies as well as a dog we had to put down last year. They are very quick processing our claims and sending payment, both of which things are much appreciated!
Insurer: Nationwide
By: Michele
VERY QUICK AND EASY TO UNDERSTAND.
VERY QUICK AND EASY TO UNDERSTAND.
Insurer: Trupanion
By: Darin
Excellent service for processing claims and in providing assistance.
Excellent service for processing claims and in providing assistance.
Insurer: Trupanion Canada
By: Susan
great product and very helpful staff
great product and very helpful staff
Insurer: Trupanion Canada
By: James