Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Incredible customer service
Nationwide has never let us down. Even available at any time you need advice. My Diamondgirl has been through 2 major surgeries and that’s when I found out what a great move it was to have Nationwide insurance for her. They have been amazing. Thank You!
Insurer: Nationwide
By: Elizabeth
You sent me a check in a realistic timely manner.
When you pay for any insurance it should be there when you need it without hassles. Your service was there for me and my dog and that matters. I was pleased with the reimbursement and I will convey that to my friends and family. If you hadn't been there for me I would be conveying that as well to everyone who would listen. i.e. You solidified yourself a customer and bought yourself some great advertising. VR/ Frederick Berry 253 208 2973
Insurer: Nationwide
By: Frederick
Excellent response from Nationwide pet insurance
Very quick turnaround time for the review of the claim and the reimbursement. The wonderful dog is doing fine and with some rest and some medication has healed well. Appreciate your care and concern
Insurer: Nationwide
By: Michael
This is how all insurance should be
One of our two cats had a tumor which really shocked us. The vet recommended surgery and we agreed it was for the best. The claim process with ASPCA was so easy. I wish my car and home insurance worked this well. We've been able to get our cat the care he needs and not have to worry about whether or not we can afford it.
Insurer: ASPCA
By: Brian
The reimbursement takes FOREVER
You have to pay upfront and get your money back after the claim. However, the claim takes the company about a week to even review the claim even though I provided the recipe. Then after that I waited another two weeks to get the check in the mail. And the other option of getting direct deposit is not easy. You have to create another account for a bank I don’t have and then it gets transferred there then transfer that to your account. It’s definitely not easy. I appreciate that Pet insurance exists because it’s helpful for you and your pet, but I think they should of updated their system to make it easier and faster by now.
Insurer: Nationwide
By: Amber
Slow payment
Filed claim and then had to get all previous records to show not a preexisting condition. Notified it would be paid and saw copy of check in email but still have not seen actual check
Insurer: Nationwide
By: Derek
We are so grateful we have Nationwide!!
Our little Henry had to have surgery on his legs recently. If we didn't have Nationwide Insurance we would have been strapped to afford it. He would have suffered all thru his life. Thank you Nationwide for loving Henry almost as much as we do. You bless us.
Insurer: Nationwide
By: Carol
Fast, easy to use web site.
We used Nationwide for our Pet insurance for 3 years. They have always been prompt in processing Indys claims, the web site is easy to use. I would highly recommend them.
Insurer: Nationwide
By: David
Fast response with reimbursement, I appreciate that.
I was so happy that we had this insurance when Coco ate a sinus medication. It gave me peace of mind that I would have help with the expense.
Insurer: Nationwide
By: Janet
Love the new changes to claims
Old claims and reimbursement was so slow...but the new computer system is easy and fast. Really appreciate how quickly we get our reimbursements now!
Insurer: Nationwide
By: Nicholas